Forwarding emails. How to know the SMTP source account?

Good morning.

Within my company we have some "trusted EXTERNAL companies" that are not allowed to received emails from "yahoo, gmail, hotmail....). When we receive an email from this domains (Ej, gmail) and we forward it to one of those external companies, their "SPAM filter" block those emails because come from a forbidden domain (gmail) instead of arrive from our company smtp address (ex: steve@mycompanyname.com).

Do you know how can we set to forward emails using our SMTP address instead of use the original one (ex, @gmail.com)?

Sorry for my english, im not native speaker.

THanks in advance.

July 3rd, 2013 2:53am

Hi, 

does it mean you have a gmail account, and a @mycompanyname.com mail address as well?

because if you forward a mail then automatically it will use your primary STMP address. could you attach a screenshot if it is possible?

regards,

Csaba

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July 3rd, 2013 9:03am

Thanks for the answer.

It means that i have a gmail account (for example) from where i send emails to my @mycompanyname.com and then, i forward this email to another company who has blocked emails from "gmail". So they cannot received these emails even these are from "@mycompanyname.com"

How can i see where is configured the primary SMTP address?? I attached a screenshot to show you if i understand what you mean

July 4th, 2013 7:54am

the pict what you 've attached shosw that, you have 1 SMTP address as primary.

Have you tried to save the sent mail and instead of forward, you open a new mail, and attach the saved mail?

regards,

csaba

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July 4th, 2013 8:01am

This is what i also thought.

But is incredible, because the "SPAM" filter, realize that the original mail is from Gmail.

Is there any solution or do i have to "attach" the email within a new one?

Best regards and thanks for your help :)

July 4th, 2013 8:52am

Hi,

if you drag the mail from gmail called "g-mail1" and put it to the desktop, after open a new mail and drag from the desktop and put in to the new mail, it will be attached.

i supposed it should work, but strange anyway :) 

on the other hand, the other company's spam filter catch the mail, or the outlook "junk" mail catch them?

regards,

csaba

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July 4th, 2013 9:00am

I understand how to attach an email within another one :D (Thanks anyway)

The SPAM filter of the other company is the one who catch the email.

Thanks for your help

July 4th, 2013 9:44am

ups, sorry :)

on the other hand, may you can ask the other company Ironport team, or whom are handle the spam filter, to give an exception to you gmail account

:) 

cheers,

Csaba

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July 4th, 2013 9:48am

If you have an edge transport server you can set up a address rewriting rule

http://technet.microsoft.com/en-us/library/bb123966(v=exchg.141).aspx

Otherwise if you have a third party proving AV and Anti-spam you might find they provide similar services, some do and some don't in my experience

regards

Nick

July 4th, 2013 10:08am

I'm guessing your gmail address is in the header information somewhere.

SPAM software isn't that clever (in the main) and generally uses keywords, and checks the headers, etc.

Try

A) Composing a new mail, and copy and paste the body of the original mail, so that you aren't including the original headers anywhere.

B) ZIP the original mail including password encryption (256 AES should do the trick) and attach the ZIP file to a new message.

Either way will be a pain and require extra steps.

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July 4th, 2013 12:53pm

Hi

I have no idea, because it is Gmail, we can't control Gmail, if the original user is exchange user, maybe we can use email address rewrite, but Gmail is not in the scope of my control.

So, maybe you can try Tschaba01's advice to attach the original message.

July 12th, 2013 4:51am

SMTP

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July 12th, 2013 5:02am

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