Hi all

The title basically states the problem - Outlook 2013 wont set up with a Domain. This only seems to affect Windows 8.1 pro, Win 7 Pro has no problems.  If I log on to the computer itself (not the domain) Outlook runs no problem

If anyone has any ideas I would be most grateful

Thank you

Fionnbarr

Hi Fionnbarr,

When you say "...with a Domain", do you mean login to the computer with a domain user account?

Does this happen on all your Windows 8.1 clients? What's the error message in full? At which exact step will you get this error?

So you have observed that "This only seems to affect Windows 8.1 pro", it could be an issue with this specific system. I would suggest we first check for Windows updates and install any available ones, then try again.

Regards,

Ethan Hua
TechNet Community Support

Hi Ethan

Thank you for the reply. I've delayed coming back to you as I wanted to troubleshoot a bit more on my own, specifically by waiting for another brand new machine and seeing did the error replicate there. It didn't. However it also has Windows 7 Pro - the machine with the error is the only 8.1 Pro I have. I have every patch installed and I also tried OffCAT to no avail.

The error shows itself in two ways - If you manually try and configure Outlook it fails at the send receive stage while setting up an email (it's a Pop 3 email ac, not Exchange) with "invalid HELO name". The second error - the error in the title of this post - happens when another office program makes a call to Outlook. "Your Outlook Data file cannot be configured" is the txt

So somewhat stuck - any help much appreciated!

Thank you

Fionnbarr