HELP OAB (and probably not only) ISSUE!
Hello everybody (first post). I have an issue with my fresh installed Exchange 2007 SP1.
Seems that Outlook 2007 clients, ask for credentials when they try to
load OAB, the user enters the credentials and this fails (asks again
and again). After that there is an "need password" string to the bottom
right of Outlook and of course the last "send/receive" is failed with
0x80048002. The even stranger thing is that sometimes if
someone clicks this "need password" (to retry the password) the "need
password" string goes away! Here are the data for you: I only have Outlook 2007 clients so I don't know what happens with other versions.Cached or no-cached exchange makes no difference.Setting in Outlook to use Kerberos or NTLM for the exchange connection makes no difference.Autodiscover exists/works.I have enabled OAB also in Public Folders and Web.My internal domain and my external domain is the same (let say mydomain.gr) and DNS entries for mail.mydomain.gr exist) Web link exists (http://mail.mydomain.gr/OAB or http://myexchangehostname.mydomain.gr/OAB) but asks for credentials and anything I enter fails (mydomain\myuser or even mydomain\administrator).This is a pure Exchange 2007 SP1 environment, not migrated.Servers are all quadcore xeons with 2008 SP1 x64 and rollup 6 is in.My mailboxes are very few (about 15 inc. distribution groups). Shouldn't have performance issue, but I've noticed ~7GB RAM taken by Exchange!Seems that if I don't login at least once in the prompt, I don't even get logged in Exchange (not only OAB)!(could
be related) There is OCS R2 in the domain and Communicators although
login in OCS, they ask for username/pass for my Exchange, no
credentials entered work, so I get BOTH "outlook integration error"
(with explanation that login dialog was canceled or closed -which is
true since no credentials work- AND cannot syncronize address book
(again with the same explanation)There COULD be a certificate
issue (I have a 3rd party -DigiCert- wildcard certificate assigned to
Exchange, with various SANs), I am not sure if THIS is related (but why
not OAB which DOES NOT use certs?).Also I don't know if it is
related (probably is since I am not getting OAB updates), but I cannot
send mail to several INTERNAL users and the system whines that doesn't
know them.Public Folder OAB is also set up and in fact I requested even version 2 (old) compatibility. Everything was working before (both Outlook and Communicator) and I am not sure what could have changed.Thank
you for your time. It's painful for all the users to have to cancel
this requester every few seconds. Yes I've looked all the related
threads (I think).
February 20th, 2009 4:25pm
Hi,
1. Open a command prompt and run the following command on any Client Access
Servers:
%systemroot%\system32\inetsrv\AppCmd.exe set config /section:system.webServer/security/authentication/windowsAuthentication /useKernelMode:false
2. Next, enter IISRESET /NOFORCE
After that, please restart the Outlook Client and attempt to download OAB files again.
Mike
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February 23rd, 2009 12:51pm
Thanks Mike.Kernel mode is already off in all IIS tree levels.
March 6th, 2009 11:35am