My company is on Office 365 running Outlook 2013. Some users have found that when some of their contacts send digitally signed emails (via a CAC card certificate) they cannot update this contact with the new certificates. I have even tried having them delete the contact and add it back, but the certificates still do not show up for the contact.

I cannot find any good resources as to how to resolve this issue. I have already posted in the Office 365 forum and outlook forum and they recommended I post here instead. Thanks in advance for any help!

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-how-to-import-digital-signature-from/443e2750-0a70-42cf-9d03-731bc137da6d

Hi,

Outlook 2013 still doesn't include this feature.

Before we have this feature ready, you can open and save the sender's certificate manually, then re-imported it back into Outlook Contacts. This method has been verified by others:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/cant-save-senders-digital-id-certificate-in/0223837b-2a78-4b00-a518-cafe96e0f9f7

Regards,

Ethan Hua
TechNet Community Support

Found your post on Office 365 Community, and Gabriel Bratton said:

"The fix for this issue is targeted for the Outlook 2013 December Public Updates."

https://community.office365.com/en-us/f/172/t/269971.aspx

Looks it will be available in Outlook 2013 soon..

I am awaiting response from the affected user as to whether this method works for her. Thanks for the link and I'm hoping this is the solution for now.

Hi,

Just checking in to see if above information was helpful. Please let us know if you would like further assistance.

Regards,

Ethan Hua

Forum Support