Hi I am new to this forum. My PC's hard drive was recently fried during a power surge. I purchased a new (refurbished) PC with W7 Pro. Now I am attempting to reload programs, history and also reconnect to my email address. When I try to connect to my MS "Live" email, it appears to not recognize my email name or password.

I have no idea how to attempt to connect or get to this email--my main EM address.

Can you give me any help/suggestions. I figure that it isn't recognizing the new PC IP address?

Thanks, Steve

• Edited by sjncousin4351 Thursday, July 23, 2015 7:04 AM

When I try to connect to my MS "Live" email, it appears to not recognize my email name or password.

How did you try to connect to your "Live" email?

Do you have your email account set up in Outlook desktop application? If so, please try creating a new mail profile in Control Panel and then reconfigure your email account to see the result. For your convenience:

https://support.microsoft.com/en-us/kb/829918

Since this forum is for general questions and feedback related to Outlook desktop app. If you tried to connect to your email from webmail interface, I'd recommend you post a new question in the following forum for further assistance:

http://answers.microsoft.com/en-us/outlook_com/forum/oemail?tab=Threads

Thank you for your understanding.

Steve Fan
TechNet Community Support