I have an ex-user whose mailbox we are holding on to for some kind of retention policy reasons. He is receiving email in his personal gmail account forwarded from this mailbox. I did a test where I sent his mailbox on our server a message and he replied back via his gmail confirming he got it. There is no forwarding set in the delivery options for the mailbox. I've logged onto the account via OWA and deleted all rules. From here I could see the emails in his inbox. There are no transport rules doing this. His old computer that he used Outlook from is no longer even turned on. I tried using the "Message Tracking" and "Tracking Log Explorer" tools but for some reason I can't really figure it out. It's not working. I'm not getting any results. I'm guessing I'm using it wrong. As far as I can tell there is no reason why it should be getting forwarded. Any other ideas where this may be set? James

Open his outlook profile using outlook /cleanrules to delete any hidden\corrupted rules from his mailbox then test again.James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

Hi James, From your description, I suggest you follow James Chong’s suggestion to delete any hidden rule in his Outlook and test again: You can follow these documents to delete corrupted and hidden rules from a single mailbox in Outlook: How to delete corrupted and hidden rules from a single mailbox in Outlook 2003 http://support.microsoft.com/kb/924297 Delete Corrupted, Hidden or Stale rules from mailbox with MFCMapi http://exchangeshare.wordpress.com/2008/04/10/delete-corrupted-hidden-or-stale-rules-from-mailbox-with-mfcmapi/ Thanks, Evan Liu TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Yes, MFCMAPI will fix your problem !Anil

I think its better use: OUTLOOK.EXE /cleanrules /cleanserverrules- Meitzi