Dear Exchange Expert,

Our environment is using Microsoft Exchange Server 2010 SP1 and Outlook 2010 Clients. Sometimes, users have request to check whether the email has been delivered successfully or not. For external email, I think when we can only checked on the Exchange Tracking log explorer and when the event ID is deliver, we are quite ensure that the email has been sent out.

My question is how about internal exchange email? how do we ensure that the email has been delivered to recipients mailbox? Because sometimes some recipients might said they never receive the email. but, in fact the emails has been delivered and they might miss them.

Please advise.

Regards,

H

Its better you can ask  to enable the option (request delivery receipt) on composing new message for the users who are raising this question to the admins so that they will be notified when the emails are delivered.

This will make the job easier and simpler

Its better you can ask  to enable the option (request delivery receipt) on composing new message for the users who are raising this question to the admins so that they will be notified when the emails are delivered.

This will make the job easier and s

Hi,

According to your description, I suggest we could use the Delivery Reports feature to view the delivery status.

Delivery Reports contains delivery information about messages you sent.

We can search a  specific user to track a message and  check if the message is delivered successfully.

After completing the searching, we click on the "Delivery Report" button to view the Delivery status for that message.

For detailed information about the delivery report, please refer to the blog :

http://blogs.technet.com/b/exchange/archive/2009/06/08/3407648.aspx   

Best Regards,

David 

Hi,

According to your description, I suggest we could use the Delivery Reports feature to view the delivery status.

Delivery Reports contains delivery information about messages you sent.

We can search a  specific user to track a message and  check if the message is delivered successfully.

After completing the searching, we click on the "Delivery Report" button to view the Delivery status for that message.

For detailed information about the delivery report, please refer to the blog :

http://blogs.technet.com/b/exchange/archive/2009/06/08/3407648.aspx   

Best Regards,

David 

• Marked as answer by Winnie LiangMicrosoft contingent staff, Moderator Wednesday, June 17, 2015 3:12 AM

Hi,

According to your description, I suggest we could use the Delivery Reports feature to view the delivery status.

Delivery Reports contains delivery information about messages you sent.

We can search a  specific user to track a message and  check if the message is delivered successfully.

After completing the searching, we click on the "Delivery Report" button to view the Delivery status for that message.

For detailed information about the delivery report, please refer to the blog :

http://blogs.technet.com/b/exchange/archive/2009/06/08/3407648.aspx   

Best Regards,

David 

• Marked as answer by Winnie LiangMicrosoft contingent staff, Moderator Wednesday, June 17, 2015 3:12 AM

Hi,

According to your description, I suggest we could use the Delivery Reports feature to view the delivery status.

Delivery Reports contains delivery information about messages you sent.

We can search a  specific user to track a message and  check if the message is delivered successfully.

After completing the searching, we click on the "Delivery Report" button to view the Delivery status for that message.

For detailed information about the delivery report, please refer to the blog :

http://blogs.technet.com/b/exchange/archive/2009/06/08/3407648.aspx   

Best Regards,

David 

Hi david,

thanks for the advice and information about the delivery report. From the delivery report, I can see that it is given the information of whether the email has been delivered or not. The most interesting part is we can also know that whether the email  has been read or maybe has been moved to some specific folders. this is very important. Because some users might said he/she can't find the email in his/her inbox, but actually he/she might accidentally moved it to the other folders in their mailbox. I myself has encountered this kind of users before. may I know how to activate this function?

Thanks.

Regards,

H

Hi 

Hi 

Read tracking status is disabled by default and can be enabled by running the following command:

Set-OrganizationConfig ReadTrackingEna

Hi,

Please refer to above command given by sathish.

Regards,

David 

Hi 

You can probably do this way 

Run the below command to enable read tracking on all hub transport servers organization wide

Set-OrganizationConfig ReadTrackingEnabled $true

Disable read tracking on all of your mailboxes 

Get-Mailbox -ResultSize unlimited | Get-Mailbox -MessageTrackingReadStatusEnabled:$false

Enable read tracking only for few users run the below command 

Set-Mailbox -Identity mailboxname -MessageTrackingReadStatusEnabled:$true

Hi Henry

Please find your answers

1. Our company currently have multiple transport server for redundancy. By running the command above, will it automatically enable the read tracking function automatically on all transport servers available without even need to specify which transport server to turn on?

You need to enable tracking on all the tranportservers since they are interloadbalanced automatically so an email from one person will pass through random transport servers and its not fixed that it will go through one server.

2. Why we can't just enable the read tracking on the specific mailbox directly by running the set-mailbox -identity mailboxname -MessageTrackingReadStatusEnabled:$true?

Based on my knowledge we need to enable ReadTrackingEnabled  parameter to true on org level first only then it will get enabled on all transport servers

3. When the read tracking is enabled on a specific mailbox, is it the read tracking will be only apply to the new emails or it even applies to all previous email

Obviously it will apply only for the new emails and not for the old ones since the categorization for the old emails would have been completed a

Hi Henry

Please find your answers

1. Our company currently have multiple transport server for redundancy. By running the command above, will it automatically enable the read tracking function automatically on all transport servers available without even need to specify which transport server to turn on?

You need to enable tracking on all the tranportservers since they are interloadbalanced automatically so an email from one person will pass through random transport servers and its not fixed that it will go through one server.

2. Why we can't just enable the read tracking on the specific mailbox directly by running the set-mailbox -identity mailboxname -MessageTrackingReadStatusEnabled:$true?

Based on my knowledge we need to enable ReadTrackingEnabled  parameter to true on org level first only then it will get enabled on all transport servers

3. When the read tracking is enabled on a specific mailbox, is it the read tracking will be only apply to the new emails or it even applies to all previous email

Obviously it will apply only for the new emails and not for the old ones since the categorization for the old emails would have been completed a

Hi Henry

Please find your answers

1. Our company currently have multiple transport server for redundancy. By running the command above, will it automatically enable the read tracking function automatically on all transport servers available without even need to specify which transport server to turn on?

You need to enable tracking on all the tranportservers since they are interloadbalanced automatically so an email from one person will pass through random transport servers and its not fixed that it will go through one server.

2. Why we can't just enable the read tracking on the specific mailbox directly by running the set-mailbox -identity mailboxname -MessageTrackingReadStatusEnabled:$true?

Based on my knowledge we need to enable ReadTrackingEnabled  parameter to true on org level first only then it will get enabled on all transport servers

3. When the read tracking is enabled on a specific mailbox, is it the read tracking will be only apply to the new emails or it even applies to all previous email

Obviously it will apply only for the new emails and not for the old ones since the categorization for the old emails would have been completed a