I am trying to configure IMAP on Exchange 2010. The guide says that IMAP4BE must be enabled, but it is not located on the Services app. IMAP4 service is loaded, enabled, and configured. Local tests through Exchange Management Shell work, but remote connections do not. Please advise.

Hi TooIntoIt, Exchange 2010 or Exchange 2013? Did you install CAS and Mailbox role on the same server? The Microsoft Exchange IMAP4 service runs on Exchange 2013 computers that are running the Client Access server role. The Microsoft Exchange IMAP4 Backend service runs on the Exchange 2013 computer thats running the Mailbox server role. In environments where the Client Access and Mailbox roles are running on the same computer, you manage both services on the same computer. Enable IMAP4 in Exchange 2013 http://technet.microsoft.com/en-us/library/bb124489.aspxFrank Wang TechNet Community Support

Yes, both roles are on the same server. From you technet article: On the computer running the Mailbox server role: In the Services snap-in, in the console tree, click Services (Local).In the result pane, right-click Microsoft Exchange IMAP4 Backend, and then click Properties.On the General tab, under Startup type, select Automatic, and then click Apply.Under Service status, click Start, and then click OK. The problem is that the Microsfot Exchange IMAP4 Backend service is not present. Therefore, I cannot enable it. How do I get that installed?