IMAP Problem with Outlook 2013 since actual Patchday
Since the last Update i have the following Problems with Outlook 2013 and Windows 8
1) i cannot delete any email it says: "The operation cannot be performed because the object has been deleted".
at another pc with Outlook 2013 without actual patch it works.
2) i deleted the ost of the imap account .. then everything synced except the inbox .. after about 6 hours suddenly inbox was filled again (arround 3000 mails) but i still cannot delete them.
see also
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/old-emails-suddenly-not-showing-in-imap-inbox-in/3aa1f818-4579-4ce1-82d5-7431b986bee6
Regards Peter
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Edited by
Peter Auerbacher
Wednesday, November 13, 2013 7:05 PM
November 13th, 2013 7:05pm
I confirm similar problems. We either get "The operation cannot be performed because the object has been deleted" or the operation is denied due to insufficient rights. Inbox sychronisation works extremely unreliable. Sometimes it works, sometimes
it does not. It must be related to a security patch since no other updates from last patch day have been allowed so far. To my current knowledge all clients using Outlook 2013 are affected. IMAP server is still operational using Outlook 2010 or Thunderbird.
Our IMAP server does not support XLIST, btw.
I found a workaround that works for some users:
Unsubscribe from all IMAP folders, accept this change and re-subscribe to all folders. This allows all users to delete emails and receive new emails. However, this is not stable. It might work only once or for a longer period of time. It can be repeated, though.
Since it is not stable, it is a tempoary workaround and not a solution.
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Edited by
ogerlach_isw
Thursday, November 14, 2013 12:44 PM
Added new information
November 14th, 2013 9:58am
Hi,
Before we try to uninstall the patch, I suggest you run scanpst.exe to repair the data file:
http://support.microsoft.com/kb/287497
We may even try to delete the current data file(.ost), let it sync a new data file to check if the issue persists.
Thanks,
Melon Chen
Forum Support
November 14th, 2013 1:44pm
It looks like there are many people finding out about this problem. Here is what I've tried so far that haven't worked:
1) Running Outlook as admin
2) Deleting the OST file
3) Repairing the PST file
4) Unsubscribing/Resubscribing to the folder (This allows me to finally see the items in the inbox. However, DELETION IS STILL NOT ALLOWED)
This was definitely related to the Security Patch this week, as our entire office has been knocked out. We have switched to Thunderbird until this issue can be resolved.
November 14th, 2013 9:38pm
Hi,
If repairing .ost file doesn't work, please try the following workaround:
FILE -> Account Settings -> Account Settings
-> Change... -> More Settings...
-> Advanced, under Folders ->
Root folder path:, enter: Inbox.
Thanks,
Melon Chen
Forum Support
November 15th, 2013 1:42am
Does not work :(
And now i only can see my Inbox but no other folders.
November 15th, 2013 11:47am
It looks like there are many people finding out about this problem. Here is what I've tried so far that haven't worked:
1) Running Outlook as admin
2) Deleting the OST file
3) Repairing the PST file
4) Unsubscribing/Resubscribing to the folder (This allows me to finally see the items in the inbox. However, DELETION IS STILL NOT ALLOWED)
This was definitely related to the Security Patch this week, as our entire office has been knocked out. We have switched to Thunderbird until this issue can be resolved.
I tried all these measures as well, but no success. The best result I achieved is that mails are syncronized, but there is no possibility to move or delete them from folder. And it is not stable.
Please note that all my gmail accounts are not affected: for these accounts everything works fine.
On the contrary, all the company accounts, even a new one just created have these issues.
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Edited by
Piero Berlanda
Saturday, November 16, 2013 7:21 AM
November 16th, 2013 7:18am
Me too! Come on Microsoft, this is supposed to be professional software, I can't stay in touch with my clients if I can't recieve they're emails. If this is not resolved soon I'll be switching to another program.
November 16th, 2013 9:05am
Me too. Exact same problem: Inbox on IMAP acct won't update with new mail. Can't delete mail, I get the permission error message. Windows 8.1 / Outlook 2013. I uninstalled/reinstalled Office. At first it seemed fixed, then went back into problematic mode.
What is going on??
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Edited by
Scott W (Lexington)
Sunday, November 17, 2013 2:02 PM
November 17th, 2013 2:01pm
There is no solution yet to this problem except the following: Completely uninstall office including all registry entries which I could not do without the help of a Windows Level 2 support. Then turn off auto update and then re-install the office. Once installed,
DO NOT DO THE UPDATES FOR OFFICE!!!!
Personally I have forwarded my other IMSAP accounts to my outlook.com account and started using Windows mail until I find another mail software. Because I also have a Surface Pro and a Windows Phone, I experienced a "too many device error on all the Outlooks
and had to wait 48 hours for Microsoft to re-set the account.
I am very tired of this and I can not imagine how Microsoft allowed this update to happen and also why they have the too many device issue.
Finally, during this fiasco, I had backed up my Business Contact Data but it will not import because of an ownership issue which is what is causing the IMAP issue (permission). I was able to import a backup file from 3 months ago and I immediately exported
it to a CSV file.
Next week I will be evaluating Thunderbird, Eudora and Pegasus for mail merge capabilities. Alternately I may just upload my contacts to a software service that offers mailers and bulletins.
I am very disappointed and this problem has cost me three days work.
November 17th, 2013 3:00pm
I guess you can add me to the list of people with this issue, and I suspect that my 3000 mailbox users who use Outlook are going to start complaining.
If this bug causes me to start losing email hosting customers in favor of Outlook.com, I think there's a great possibility of a lawsuit. Microsoft cripples Outlook so that it only properly works with THEIR service.
I expect a fix will be forthcoming within the next couple of days.
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Proposed as answer by
reply all
Monday, November 18, 2013 3:06 AM
November 17th, 2013 10:48pm
in trying to solve two issues, not being able to delete IMAP emails from outlook receiving message "the operation cannot be performed because the object has been deleted" and IMAP sent items being saved to the local folder I came across this article
that resolved both of my issues using the rooting option for the IMAP folder. http://www.msoutlook.info/question/736 Hope this also helps resolve your issues.
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Edited by
reply all
Monday, November 18, 2013 3:10 AM
November 18th, 2013 3:09am
I too can no longer sync mail to my inbox nor delete mail in Outlook 2013. I get the insufficient permission error. Very frustrating!!
Please fix this issue ASAP!
November 18th, 2013 8:31am
Hi.. I have been struggling with this issue for a few hours today, and after reinstalling outlook, deleting and recreating email accounts several times... I think I have just found a solution.
The issues I experienced were:
1. Inbox would not sync (sub folder would sync ok however)
2. Couldnt delete emails.. either I get a permissions warning or "object deleted" message.
All I did to fix the issue was to go into the IMAP folders option (right click your IMAP inbox from within outlook), and unsubscribe to all folders (inlcuding inbox and all sub folders), refresh the main mail pane, and then go back into IMAP folders and
subscribe to all my folders again.
So far, this seems to have done the trick...
D.
November 18th, 2013 11:41am
November 18th, 2013 11:42am
I did the office repair function, deleted the OST files. Things worked for a few minutes and then right back to the error.
November 18th, 2013 7:11pm
WORKAROUND: Currently, if I open the email (not preview window) and click on the delete icon from within the email, it will delete.
November 18th, 2013 7:52pm
The link above was how I overcame the problem i.e.
FILE - Account Settings - Account Settings - Change - More Settings - Advanced
Where it says Folders - Root folder path:
Enter: inbox
The same exact setting is required on iOS. I understand people are not happy with a change that caused something to stop working but really this is just the case of knowing how to configure your email client correctly.
November 19th, 2013 5:34pm
FILE - Account Settings - Account Settings - Change - More Settings - Advanced
Where it says Folders - Root folder path:
Enter: inbox
This does work with Outlook 2013. I was able to delete emails by opening them, but not from the Reading Pane.
After entering the "Root folder path", deleting from the Reading Pane/list works fine.
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Proposed as answer by
BeachBumTech
Wednesday, November 20, 2013 2:11 PM
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Marked as answer by
Tony Chen CHNMicrosoft contingent staff, Moderator
Monday, November 25, 2013 3:28 PM
November 20th, 2013 2:11pm
This link sorted the update issue for me immediately but do not reboot until both uninstalled and follow exactly
waiting verification of my details so cannot paste links today guys http www inmotionhosting (dot) com support/news general/imap-issues outlook-2013
I actually got here by typing in Google IMAP issues
to clarify go to Inmotionhosting (dot) com and search for Outlook 2013
Forgot to say > disable auto download as it will keep trying to reinstall patch's, then hide when it comes up again in update..
Gerard
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Edited by
Gerardjas
Wednesday, November 20, 2013 2:56 PM
November 20th, 2013 2:43pm
Not that Microsoft cares, but my solution to this was to port over to Thunderbird. I have been able to replicate virtually everything needed from Outlook. I am using BirdieSync which can do my updates wirelessly, though it looks like it is going to cost
me about $25. Really sad that it came to that but I was shocked at the lack of response on this from MS.
November 25th, 2013 9:02pm
Hi,
If repairing .ost file doesn't work, please try the following workaround:
FILE -> Account Settings -> Account Settings
-> Change... -> More Settings...
-> Advanced, under Folders ->
Root folder path:, enter: Inbox.
Thanks,
Melon Chen
Forum Support
November 26th, 2013 9:25pm
Hi
Having been battling for days with similar issues to those reported above and having tried all of the above (the patch messed up my outlook 2013 interface with our iMAP server) (i have upgraded my Win8 OS to Win8.1) as a solution - finally using the root
folder path entry"Inbox" has resolved my inbox synchronisation issues. But I still cannot get mails to go from my outbox. It works fine on Thunderbird & also on phone Android OS so i know its a Microsoft issue. What does Microsoft suggest to try
next?
Katie
November 27th, 2013 5:44pm
Google "imap-issues-affecting-outlook-2013-and-office-365-functionality", you should find an inmotion site dated nov 15 describing these issues. (This form will not let me submit the actual url, grrrrr) - turned out to be the "Disable the "Show only subscribed
folders" option in Outlook" un-feature. That sorted problem with not receiving emails. Then today had to apply BeachBums solution (see further down this forum) of typing "inbox" in the root folder setting to allow deletion from the reading pane.
November 27th, 2013 9:41pm
Google "imap-issues-affecting-outlook-2013-and-office-365-functionality", you should find an inmotion site dated nov 15 describing these issues. (This form will not let me submit the actual url, grrrrr) - turned out to be the "Disable the "Show only subscribed
folders" option in Outlook" un-feature. That sorted problem with not receiving emails. Then today had to apply BeachBums solution (see further down this forum) of typing "inbox" in the root folder setting to allow deletion from the reading pane.
November 27th, 2013 9:41pm
Hi,
I cannot accept this as a solution for the Problem. When I change the root folder setting, the folder structure also changes. So Microsoft, please fix the issue and make it work like it worked before the patch. Just to let you know, removing the Outlook
patch from last patch day fixes the problem.
Carsten
December 4th, 2013 12:56pm
This is not an answer, only a Workaround!
December 4th, 2013 12:59pm
Yah ... after 3 hours of trying other solutions. Opened Outlook (2013) as admin and did the above solution from Melon Chen and magic the folders reappeared! Thanks ... glad someone can outsmart Microsoft!
Dont we just love updates!
Thanks
Graeme
December 6th, 2013 5:19am
I tried the "Inbox" solution and it did not work. When are we at least going to have a patch for the this?
December 6th, 2013 5:25pm
I did this and now I can delete emals from my in box but all my folders disappeared :0 how do I get those back? It looks like the ost file is the same size so the data seems to be there.
December 6th, 2013 9:02pm
that worked. Thank you.
December 7th, 2013 12:09am
Yay, that one worked for me.
December 9th, 2013 7:45am
My customer called Microsoft and someone in support fixed the problem (no charge) after the "Inbox" solution did not work
December 10th, 2013 3:30pm
Thanks SO much! I had tried everything and couldn't delete my messages. Since I've made that change, I also fixed my other 2 problems of having no sent items or deleted items! Now they've both appeared so thank you!
December 11th, 2013 3:41pm
Genius... it worked like a champ! I'd love to know how many hours it took you to figure that one out. ;-) Thank you
January 9th, 2014 2:03am
Thank you so much, BBT, your fix worked perfectly. :)
January 9th, 2014 9:17pm
Thank you so much, BBT, your fix worked perfectly. :)
By BBT I mean BeachBumTech
Again, thank you. :)
BTW, why are replies placed at the end of the thread in stead of the post where I actually placed my reply?
January 13th, 2014 11:16pm
Thank You!
I had two client machines who had this exact problem and have been through about two weeks of searching forums for an answer that worked.
This appears to be a common issue with IMAP and Office Pro 13, although I have a PC at home with the same setup and accounts -- also running Office 2013 Pro, and did not encounter these issues.
February 4th, 2014 10:11pm
This answer sucks, but works! why should I have to put the word "Inbox" in here. really dumb. Microsoft you really know how to make bad software. and do I have to have Inbox with a capital I ? cause the answer
here says lowercase inbox, but I didn't trust that. I put Inbox (with a capital I)
February 6th, 2014 5:10am
Thanks! This is awesome. It worked.
February 11th, 2014 2:55am
Thanks for the solution RE: root folder path
worked well, could even delete from reading pane
February 12th, 2014 1:24am
Hi,
If repairing .ost file doesn't work, please try the following workaround:
FILE -> Account Settings -> Account Settings
-> Change... -> More Settings...
-> Advanced, under Folders ->
Root folder path:, enter: Inbox.
Thanks,
Melon Chen
Forum Support
February 13th, 2014 12:12am
WORKAROUND: Currently, if I open the email (not preview window) and click on the delete icon from within the email, it will delete.
WesShank... fair play to you. I double clicked to preview the email and selected the delete option in that window...hey presto it worked a charm.
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Proposed as answer by
Victor041960
Friday, February 21, 2014 7:25 PM
February 17th, 2014 10:33pm
I followed the instructions above and I am absolutely terrified that I just lost 12 years of my companies email records which are vital to company operations. When I switched the root folder path to "inbox" it fixed the issue I was having and proceeded
to sync up with what was online. I lost a ton of my folders all together and 90% of the emails I had. I attempted to switch back by removing the "inbox" from the root folder path. Same this changed and then synced up again with what was online
on the server which was only 10% of my mail. Please someone help there has to be a way to get back all my companies vital emails. If not this outlook big just put me out of business after 12 successful years.
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Proposed as answer by
Victor041960
Friday, February 21, 2014 7:25 PM
February 19th, 2014 11:40pm
I just spoke with a Microsoft technician (2-21-14). After arguing for 10 minutes that I was not going to pay for a problem created by Microsoft, I finally received the following FREE solution (it was free for Microsoft since I cant charge them my billable
hours trying to fix this problem):
Create a new profile. You can name it anything you want. If you are as unfortunate as me and work with Windows 8 or 8.1 follow these steps:
1. Go to Control Panel
2. In the search bar, type: mail
3. Once the menu appear, select Mail(Outlook 13)
4. In Profiles, select Show Profiles.
5. Select Add
6. In New Profile prompt, create a new one. As stated before you can name it anything you want.
7. Follow the "create account" prompt inputting your email account info.
Once done, this will be your new profile.
But wait, there is more. Once I completed all of the above steps, I still could not receive emails.
So I proceeded to follow the following instructions proposed by other colleagues in this forum:
FILE -> Account Settings -> Account Settings
-> Change... -> More Settings...
-> Advanced, under Folders ->
Root folder path:, enter: Inbox
NOW IT WORKS!!!!!!!!
I can receive and delete emails.
Commentary, it is pathetic that users need to figure out the root of a problem created by Microsoft and expect to pay to fix it. What a scam.
February 21st, 2014 7:46pm
This also worked for me! So simple, just type inbox, but it took me several hours to find the right solution.
I tried to delete pst, run scanpst.exe, repair offece13, none of them worked.
I just wonder, if the root path is required, why is it not set as a default value?
February 21st, 2014 9:47pm
Typing "Inbox" in the Root Path is only a work around solution that does not resolve all issues. For example; you still cannot "mark an e-mail for deletion" where it would traditionally strike a line through the e-mail. I
spent over 54 hours on the phone since last Friday 02/21 with Outlook tech support and level two research team. For the first 36 hours including level two support they valiantly tried to pin all of the reported issues on this forum on hosting provider,
McAfee, Windows 8.1., Dell rather than on the Outlook software itself. After conversing with Manager of Level two did Outlook finally recognize that this is 100% product related. It is clear that Outlook 2013 is NOT fully compatible with Windows
8.1. I have yet to try Word or Excel 2013 and fear what else may be in store with those applications.
Has any one tried installing/utilizing Office 2007 Pro and whether or not the same issues are prevalent on Windows 8.1.?
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Edited by
MCH13
Monday, February 24, 2014 11:08 PM
February 24th, 2014 9:14pm
Hi.. I have been struggling with this issue for a few hours today, and after reinstalling outlook, deleting and recreating email accounts several times... I think I have just found a solution.
The issues I experienced were:
1. Inbox would not sync (sub folder would sync ok however)
2. Couldnt delete emails.. either I get a permissions warning or "object deleted" message.
All I did to fix the issue was to go into the IMAP folders option (right click your IMAP inbox from within outlook), and unsubscribe to all folders (inlcuding inbox and all sub folders), refresh the main mail pane, and then go back into IMAP folders and
subscribe to all my folders again.
So far, this seems to have done the trick...
D.
Nice - seems to have made a difference.
Come on Microsoft, I'm selling your premium products and I have this crap to try and explain to customers! Fix This!
J
March 13th, 2014 11:53pm
Thanks, this worked!!
April 14th, 2014 9:06pm
It works well! Good advise!
Thanks
Andy
http://iwantspa.com
May 7th, 2014 3:59pm
To delete an e-mail you have to use the "clean up" button.
May 21st, 2014 9:56pm
yes, great! resolved it perfectly for me!
May 30th, 2014 8:13pm
Melon this is beyond ridiculous, and you know it. How long has Microsoft been in business? Its email tech that has been going for decades, not 'galactic' physics. And yes this is the 29th October, 2014, and it is a problem for me also. Did anyone follow-up
on the last raft of complaints over 12 months ago? Unbelievable.
October 28th, 2014 10:11pm
FILE -> Account Settings -> Account Settings
-> Change... -> More Settings...
-> Advanced, under Folders ->
Root folder path:, enter: Inbox.
WORKS PERFECT FOR ME!!!
My email server is CentOS 6 running Plesk Panels 11.5. Not sure if this matters or not!
I'm running Win 7 Pro 64x Office 365
March 13th, 2015 5:58am
This solution pointed me in the right direction. I was not able to delete emails in any of my folders. When I went to see what folders were subscribed, there were none. I subscribed to all my folders, and I was then able to delete.
May 6th, 2015 10:39am
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