I am using Outlook 2013 with an IMAP account (doesn't matter which one I use, Gmail or my own domain). I did a full repair of Office 2013 (looks like a reinstall), but I am still getting problems with setting up an email account, it Crashes whenever I get to the final stage where all the settings are set and it starts trying to send an email. It just crashes and restarts outlook. I tried creating new profiles, deleting old ones, even from the Mail in Control Panel with Outlook closed. Nothing seem

Have you met the crash issue when you setup Exchange/POP3/EAS profile?

To avoid any other programs conflict, you may try to setup IMAP account in Windows Clean boot (http://support.microsoft.com/kb/331796) without any security programs running. Launch Outlook with safe mode. ("Outlook.exe /safe") to avoid macros and add-ins effect.

If the crash issue still persists, please help to collect the event log for further troubleshooting.

Cheers,
Tony Chen
Forum Support
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• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Monday, March 11, 2013 2:27 AM

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Cheers,
Tony Chen
Forum Support
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Cheers,
Tony Chen
Forum Support
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Hi Tony,

I am having this same issue with Outlook 2013.

It only happens on one of my machines, also happens if I start Outlook in Safe Mode.

Any thoughts?