Hi,

I have configured IMAP in outlook 2013.Earlier,we are using POP account and now our email account are configured as IMAP in outlook 2013.

After configured IMAP in outlook 2013,it starts downloading all the mails like Inbox,sent emails etc.But IMAP has not downloaded all the Inbox (incoming)emails.

I have checked in emails server,there are 4,189  inbox emails but IMAP has downloaded only 2000 inbox emails only.

The same i have checked in email server for sent items.In email server there are 1,755 sent emails but IMAP downloaded sent emails only 1000 emails.

Please let me know why IMAP has not downloading all the Incoming mails fully & the sent mails fully.

Your support is highly appreciated.

Regards

Pradeep.R

Just try to remove the recent update that has been pushed out by Microsfot to Outlook 2013 and Office 365 users. You can do this by following given steps:

Step 1: Open your start menu and click visit your Control Panel.

Step 2: Click Programs and Features.

Step 3: Click View Installed updates.

Step 4: Locate either the KB2837618 or KB2837643 and remove them.

Disable the "Show only subcribed folders" option in Outlook.

Step 1: Right click the name of your account with the issue, then click the IMAP folders link.

Step 2: Outlook will open a box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in Outlook, show the subcribed folders." Uncheck that box.

Step 3: Force sending/receiving within Outlook and everything should synchronize up properly.

Changing the root folder path

Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:

• Go to Change Account>More Settings>Advanced Tab
• File > Account Settings > Account settings > Change... > More Settings... > Advanced

Step 1: In the Folders option, look for "Root Folder Path" and enter "INBOX" (with all caps).

Step 2: Save your setting and force a Send/Receive

Hope, It will resolve your issue.

If you have still any doubt, feel free to comment. We will reply you ASAP.

Just try to remove the recent update that has been pushed out by Microsfot to Outlook 2013 and Office 365 users. You can do this by following given steps:

Step 1: Open your start menu and click visit your Control Panel.

Step 2: Click Programs and Features.

Step 3: Click View Installed updates.

Step 4: Locate either the KB2837618 or KB2837643 and remove them.

Disable the "Show only subcribed folders" option in Outlook.

Step 1: Right click the name of your account with the issue, then click the IMAP folders link.

Step 2: Outlook will open a box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in Outlook, show the subcribed folders." Uncheck that box.

Step 3: Force sending/receiving within Outlook and everything should synchronize up properly.

Changing the root folder path

Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:

• Go to Change Account>More Settings>Advanced Tab
• File > Account Settings > Account settings > Change... > More Settings... > Advanced

Step 1: In the Folders option, look for "Root Folder Path" and enter "INBOX" (with all caps).

Step 2: Save your setting and force a Send/Receive

Hope, It will resolve your issue.

If you have still any doubt, feel free to comment. We will reply you ASAP.

• Proposed as answer by Melon Chen CHNMicrosoft contingent staff, Moderator 8 hours 37 minutes ago

Just try to remove the recent update that has been pushed out by Microsfot to Outlook 2013 and Office 365 users. You can do this by following given steps:

Step 1: Open your start menu and click visit your Control Panel.

Step 2: Click Programs and Features.

Step 3: Click View Installed updates.

Step 4: Locate either the KB2837618 or KB2837643 and remove them.

Disable the "Show only subcribed folders" option in Outlook.

Step 1: Right click the name of your account with the issue, then click the IMAP folders link.

Step 2: Outlook will open a box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in Outlook, show the subcribed folders." Uncheck that box.

Step 3: Force sending/receiving within Outlook and everything should synchronize up properly.

Changing the root folder path

Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:

• Go to Change Account>More Settings>Advanced Tab
• File > Account Settings > Account settings > Change... > More Settings... > Advanced

Step 1: In the Folders option, look for "Root Folder Path" and enter "INBOX" (with all caps).

Step 2: Save your setting and force a Send/Receive

Hope, It will resolve your issue.

If you have still any doubt, feel free to comment. We will reply you ASAP.

• Proposed as answer by Melon Chen CHNMicrosoft contingent staff, Moderator Monday, February 23, 2015 3:17 AM

Hi,

Before we determine the issue is related to any update, please first make sure you have configured this IMAP account to download all messages.

In Outlook , click FILE -> Account Settings -> Account Settings -> Double click the IMAP account -> Find "Mail to keep offline:", change it to "All", thus Outlook will download all mails to local -> Next -> Finish.

Check if this is helpful.

Regards,

Melon Chen
TechNet Community Support

Hi,

Thanks for sharing the details.As per your guidelines, i have done the following steps but it doesn't  worked.

1. I have checked KB2837618 / KB2837643 the following updates  in view installed updates.It is not at all available. 

2. I have checked that the box is unchecked with related to Disable "show only subscribed folders".

3. I have given root folder path as "INBOX".After giving the INBOX, Incoming mails are downloading in outlook and the mails which are sent from web server are not showing in sent items of outlook.

Still we are facing the issue that whatever the email sent from email web server is not showing in sent items of outlook 2013.

without mentioning the root folder and leave as it is blank,mails are showing in sent items of outlook 2013.(i.e) whatever the emails sent from web interface,it is showing in sent items of outlook 2013 if we didn't mention in the root folder and leave it as blank.

If we mention INBOX in root folder,what are the emails sent from webmail are not showing in sent items of outlook 2013.

Please let me know whether we have to mention in the root folder or we can leave it as blank?

Regards

Pradeep.R

• Edited by pradeeppdy 3 hours 31 minutes ago root folder not mentioned anything

Hi,

Thanks for sharing the details.As per your guidelines, i have done the following steps but it doesn't  worked.

1. I have checked KB2837618 / KB2837643 the following updates  in view installed updates.It is not at all available. 

2. I have checked that the box is unchecked with related to Disable "show only subscribed folders".

3. I have given root folder path as "INBOX".After giving the INBOX, Incoming mails are downloading in outlook and the mails which are sent from web server are not showing in sent items of outlook.

Still we are facing the issue that whatever the email sent from email web server is not showing in sent items of outlook 2013.

without mentioning the root folder and leave as it is blank,mails are showing in sent items of outlook 2013.(i.e) whatever the emails sent from web interface,it is showing in sent items of outlook 2013 if we didn't mention in the root folder and leave it as blank.

If we mention INBOX in root folder,what are the emails sent from webmail are not showing in sent items of outlook 2013.

Please let me know whether we have to mention in the root folder or we can leave it as blank?

Regards

Pradeep.R

• Edited by pradeeppdy Monday, February 23, 2015 8:23 AM root folder not mentioned anything

Hi,

Is there any update for the above request.

Regards

Pradeep.R