Hello,

So, by now you have probably guessed what my issue is. I'll try to be brief ...

I installed the 64-bit trial version of MS Visio Professional 2013 on my Vaio laptop, which incorporates a 64-bit processor. So, naturally I thought that I would have to install the 64-bit version of MS Visio onto my laptop. I filled out the registration form and finally let the download take place. Keep in my mind, I'm downloading the wrong bit version (apparently). The download finished and I automatically started the set-up, or so I thought. The set-up had given me an error message notifying me that the set-up process could not continue because of the fact that my currently installed MS Office 365 was a 32-bit version app.

I don't know why that mattered considering Visio doesn't even come bundled with Office 365, but I figured there has to be a logical reason, right?

Anyway, back to point--

I then decided I would download and install the correct version of Visio for my 60-day trial. The page I was on had already refreshed or something had made it reset the dynamic content that had been displayed before, showing me the product key. So, I just decided to re-submit another "registration" in order to download the correct version of Visio (x86)--so that happened. I was given yet another product key and the download finished. I clicked on the active download link available on my FF browser, which essentially started the set-up. The same process as the first time; the files were extracted and this time all had seemed to be going fine for the installation. I was about three-fourths of the way done when the second error message was displayed and the set-up "rolled back"--whatever that means. The error message said it couldn't continue because I had already tried to install a trial version or something of the sort previously.

Please keep in mind that I am basing this from memory and that the actual error messages were a bit more specific on what they had an issue with, but I think what I had written was more or less the gist of it. I know, I should have taken a screen-shot, but that didn't occur to me till after the issue had arisen...

Anyway, I hope I can get some help on this as I'll be needing Visio for my database class.

My current community college doesn't offer downloads for off-site use of Visio, but does for Office 365, which is stupid in my mind cause Visio should just be included within the MS Office suite, IMO.

Thank You for your time.

- Bryan

***EDIT***

This was all as soon as I started the installation (the second time). Again, I was about three fourths the way done with the installation, and it never asked me for the product key before hand or anything. I just had the option to install and custom install. Custom install redirected me to a three tabbed window where I was shown the different categories of Office and the save location as well as the info I registered with (name, etc.). I clicked "install now" and eventually the mentioned messages came up. Once I clicked close, another Windows message popped up saying the bootstrap stopped working and that the program had stopped working.

I NEVER INSTALLED IT THE FIRST TIME. THE SECOND TIME IT FAILED.

Help please?

• Edited by That Random Guy Wednesday, February 25, 2015 3:31 AM info

Hi,

This is most likely due to the trial software registry has been written to your machine during your first attempt. If you try to install it a second time, you'll get such an error message.

This is by design, only one trial installation is permitted on one machine. You may want to try Microsoft Visio Professional 2013 on another machine or purchase a retail version of Microsoft Visio Professional 2013.

Regarding the first error message you've received, we do not support 32-bit and 64-bit Office versions side-by-side natively on the same 64-bit Windows instance. This applies to both Windows Installer (MSI) and Click-to-Run installations of Office 2013. If you try to do this, you'll receive an error message and be prevented from continuing.

Regards,

Ethan Hua
TechNet Community Support

OK, Thank You. Is there any way however to at least try to get it to work?

It was a mistake I didn't foresee, and while I probably should have looked at the pre-install information, I didn't--like most people today. Lesson learned.

I just don't understand how it would take effect if it was the wrong bit-version when put against Office.

The first 64-bit set-up took place, but it didn't really do anything, yet it already wrote itself on the registry? Even though it wouldn't ever work for me? Why isn't there a way to alter that?

From there I can understand why the preceding attempts failed however.

I just don't understand why the first attempt had such an impact on me and why there isn't a way to fix it.

Not to sound in denial, but ...

Can't I just go into the registry and alter something?

- That Random Guy