Hi

An inboxrule (server generates an answer) is not working anymore but only the "ExceptIfFromAddressContainsWords" condition.

I have tried outlook /cleanrules and recreate the rule again.

I have tried other mailboxes, they work fine.

I have tried other conditions in this rule, they work fine.

Just the condition 'ExceptIfFromAddressContainsWords' will not work anymore in one mailbox.

We need this condition to prevent mailloops.

Any suggestions?

BR
Steen

Hi ,

Have you check it via owa rules ?

Hi

I can see the rule, but you can't edit rules through owa where the server is replying using a template.

I can also see setting via powershell. Everything looks fine, - it just don't work.

Something deeper is wrong here. I might open a ticket.

BR
Steen

Now I tried to delete the rules via MFCMAPI 

http://support2.microsoft.com/kb/924297

And create them again. Doesn't change a thing :-/

Hi ,

1. Please delete in owa and recreate it in outlook.

2.is that the only rule which is under problem or else all the rules in the mailbox ?

3. please move the problematic mailbox to the different database and check the results.

4.Just increase the rules quota from 64KB to 256KB and check the results.

set-mailbox -identity "mailbox name" -rulesquota 256kb

5.If possible , please share me the details of that rule by using the below mentioned command in powershell.

Get-InboxRule -Identity "rule name" -Mailbox "mailbox name" | fl 

Hi ,

One more i forget to say on the previous post.

Instead of original template , please check with some other test template with limited contents.

Hi

Thanks.

We have tried everything you suggested, and right now we are moving it to another database.

What do you mean with other templates? We hare just creating a auto answer with the Outlook new message template.

BR
Steen

Hi ,

I mean just create a new template for testing and use it on the rule which is not working.

Ah okay.

We did, several times. I even deleted the rules with MFCMapi and did it all over again incl. new template.

Our last hope is the move. It is being moved right now, 25GB :-)

I'll be back with the result :-)

BR

Steen

We found out that it was due to CONTACTS :-)

If there are a contact with a@b.com then it doesn't help to exclude b.com in the rule - it will still send answer to a@b.com

We need to add he contact to the exlusions.

Wow, that was wierd and we haven't seen this before even with a lots of mailloops :-)

BR
Steen

Hi Steen,

From your description, I recommend you replace "b.com" with "@b.com" when creating the Inbox rule and adding the exception to check the result. If the issue persists, you need to type the complete email address.

Hope my clarification can be helpful to you.

Best regards,

If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

Hi Amy

We solved it last week, with almost the same sollution.

We now require a @ in the senders address. Before they get the answer. Internal users don't have a @ :-)

That way our exclusion list with all the domains work, even though if the recipients have a contact in our organisation. 

Thanks for your help.

BR

Steen

Hi Amy

We solved it last week, with almost the same sollution.

We now require a @ in the senders address. Before they get the answer. Internal users don't have a @ :-)

That way our exclusion list with all the domains work, even though if the recipients have a contact in our organisation. 

Thanks for your help.

BR

Steen

• Proposed as answer by Amy.WangMicrosoft contingent staff, Moderator 9 hours 15 minutes ago

Hi Steen,

Thanks for your response. It's great to hear the good news.

Best regards,

If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com