I having an issue with a user who says their not receiving emails and I'm trying to enable logging in Outlook 2013 so I can see if the emails are infact coming into his account.  I've enabled the advanced logging in the Outlook options and I can see the log file that was created (OPMLog.log) but it never logs anything relating to incoming messages.  If I send a message I can see an entry in the log regarding the sending of the message but when one is received nothing is logged.  Outlook is running in cached mode if that will make a difference.

Is there some other setting that needs to be enabled so Outlook will log the incoming messages as well?

Thanks in advance for any help.

Hi,

Which account type is the user using? IMAP, POP or Exchange?

Ive tested in my environment and I didnt find anything about incoming message in my log files, either. I think it wont log the incoming messages in the log files.

But, we can help the user troubleshoot the not receiving emails issue, please follow the steps below:

1. Logon in Web mail and check if the user can receive emails there. If still no emails in Webmail, please contact your ISP or mail administrator to get further support.

2. Check if the user has properly setup the incoming server.

http://support.microsoft.com/kb/2758902/en-us

3. Clicking Send/Receive button on the Ribbon to manually check for new emails.

4. Does the user use any virus scanner? If so, please disable the virus scanner completely to check the result.

5. If possible, please create a new mail profile in the control panel to check the result

http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx

Hope this helps.

Best Regards,

Steve Fan
TechNet Community Support