Hi,

I am trying to install Office 2013 (via an Office 365 subscription so it's the Click To Run version) on a freshly installed Windows 8.1 virtual machine (QEMU-KVM-libvirt under Linux). Currently I get the error message "Microsoft Word has stopped" in the final stages of installation, and I get the same error after the splash screen when I try to run the applications later. The same message

I've tried all of the commonly suggested solutions;

• reinstalling/repairing
• disabling all the Add-Ons in safe mode
• disabling hardware acceleration
• updating video drivers (Red Hat QXL)
• run the OffCAT checker - no serious issues are indicated

Application Error shows nothing much - error code 0xc0000005, but the failing module is blank.

The VM uses a raw disk image file, kept in a partition on my SSD. I have another VM which uses a physical disk - this is on a HDD which is pretty slow, hence trying to migrate to SSD.

I've almost run out of ideas - the one thing I can think of to try is to make a new VM using a single partition on the SSD (so I'd have to use legacy boot, I think).

Thanks,

Mark

• Edited by Mark Sproson Saturday, August 22, 2015 10:12 AM

Hi,

Based on the error code 0xc0000005, this issue might be caused by some factors.

1) This problem has been seen to be caused by certain versions of the third-party DisplayLink User Mode Driver (dlumd32.dll), specifically versions of the dlumd32.dll file lower than 8.7.x.

To resolve this problem, we recommend that you install the latest version (7.1 M1 or a later version) of the DisplayLink Core software from the manufacturer's web site.

https://support.microsoft.com/en-us/kb/2813143

2) Your security software or your firewall might be blocking the Office installation. Proxy settings are enabled on your computer. Pre-existing version of an Office Suite. Incomplete\partial\failed repair\installation\change\removal of the Office Suite.

Please try to turn off Security software and Firewall.

Hope it's helpful.

Regards,

George Zhao
TechNet Community Support