What Exchange Permissions do you have? Im thinking that you are only a member of "View-Only Organization Management" and not "Organization Management" or "Recipient Management", cause that would explain the lock icon.Martina Miskovic

Are you member of Mailbox Import-Export Management Role Group ? If not then run command Add-RoleGroupMember <role group name> -Member <member>Thanks, Swapnil Prajapati

Make sure your user account in AD has the Organization Management security group

Well I think I have gotten past my permission issue by deleting all the saved credentials in the credential manager. I have now created an archive and configured a user so that it is pointed at this archive and archiving is enabled. Everything looks good in EMC. However I see no sign of an archive when I run Outlook and connect to this user. I have created a new profile for him after the archive was enabled. All I see are my default folders. There does not seem to be any option to move a message into the archive. What am I missing? Jeffrey McKay

I am trying to set up a test Exchange 2010 server (running under Windows 2008 Server R2). I have got Exchange server installed and am able to create mailboxes and send messages back and forth. Now I want to experiment with setting up mailbox archives and have a problem. Every time I go into EMC and try to do the steps I see documented, I do not have the required permission. I click on Organization Configuration and it says I do not have sufficient permission to view the information. Same thing if I click on a user mailbox. Every item has the "lock" icon next to it. I am logged in as the system administrator - I should have full privs. What am I doing wrong? Jeffrey McKay

Well I think I have gotten past my permission issue by deleting all the saved credentials in the credential manager. I have now created an archive and configured a user so that it is pointed at this archive and archiving is enabled. Everything looks good in EMC. However I see no sign of an archive when I run Outlook and connect to this user. I have created a new profile for him after the archive was enabled. All I see are my default folders. There does not seem to be any option to move a message into the archive. What am I missing? Jeffrey McKay What version of Outlook are you using? Not all of them has support for the Exchange Personal/Online Archive (see link below). Can you see it in OWA? License requirements for Personal Archive and retention policiesMartina Miskovic

Well I think I have gotten past my permission issue by deleting all the saved credentials in the credential manager. I have now created an archive and configured a user so that it is pointed at this archive and archiving is enabled. Everything looks good in EMC. However I see no sign of an archive when I run Outlook and connect to this user. I have created a new profile for him after the archive was enabled. All I see are my default folders. There does not seem to be any option to move a message into the archive. What am I missing? Jeffrey McKay What version of Outlook are you using? Not all of them has support for the Exchange Personal/Online Archive (see link below). Can you see it in OWA? License requirements for Personal Archive and retention policiesMartina Miskovic

Yes, use OWA to check whether archive is working. Here is one related document about clients that support the Exchange 2010 personal archive Clients that Support the Exchange 2010 Personal Archive (en-US) http://social.technet.microsoft.com/wiki/contents/articles/2003.clients-that-support-the-exchange-2010-personal-archive-en-us.aspx Thanks, EvanEvan Liu TechNet Community Support

Yes you are correct - I was able to get it working by installing Outlook from Office Professional Plus instead of my old standard version. Jeffrey McKay