I am having issues downloading a template from the main screen on access, I keep getting the below message, can you help?

Perfect, I can now download templates.

Thanks for your help George

No George, the message was an error occured in the client while attempting to communicate with the new server

Hi,

Did you get the error message "An error occurred in the client while attempting to communicate with the server '<var>[URL]</var>'. Please contact your system administrator or technical support" when you downloaded the web app template?

If yes, you can see this KB.

https://support.microsoft.com/en-us/kb/2878273?wa=wsignin1.0

Regards,

George Zhao
TechNet Community Support

Hi,

Did you get the error message like this "something went wrong while downloading your template"? If yes, please try the following methods:

Methods One:

The firewall was somehow blocking the template from being downloaded, please try this step:

Log into the firewall as an admin on the computer that you want to download the template on.

Methods Two:

Remove Visio viewer if you installed it.

If I misunderstood something, please share us the error message/screen shot.

Hope it's helpful.

Regards,

George Zhao
TechNet Community Support