Issue with OAB Synchronization
Hello, we're getting the following OAB synchronization errors on Outlook 2003/2007 clients:
21:47:34 Microsoft Exchange offline address book
21:47:34 Not downloading Offline address book files.
A server (URL) could not be located.
21:47:34 0X8004010F
The errors just started coming up a week ago, and was not an issue previously so I'm not sure what changed to cause the sync issues.
The server is an SBS 2008 Operating system (CAS and Mailbox Server roles are on the same server), which is a new server box migrated from SBS 2003. The OAB generating server was changed from the old SBS 2003 to the new SBS 2008 server, and web
based distribution is enabled.
I've included the results of the Get-OfflineAddressBook cmdlet below:
[PS] C:\Windows\System32>Get-OfflineAddressBook | fl
Server : SERVER
AddressLists : {Default Global Address List}
Versions : {Version2, Version3, Version4}
IsDefault : True
PublicFolderDatabase : SERVER\Second Storage Group\Public Folder Databa
se
PublicFolderDistributionEnabled : True
WebDistributionEnabled : True
DiffRetentionPeriod : 30
Schedule : {Sun.5:00 AM-Sun.5:15 AM, Mon.5:00 AM-Mon.5:1
5 AM, Tue.5:00 AM-Tue.5:15 AM, Wed.5:00 AM-We
d.5:15 AM, Thu.5:00 AM-Thu.5:15 AM, Fri.5:00
AM-Fri.5:15 AM, Sat.5:00 AM-Sat.5:15 AM}
VirtualDirectories : {OAB (SBS Web Applications)}
ExchangeVersion : 0.1 (8.0.535.0)
AdminDisplayName :
Name : Default Offline Address List
DistinguishedName : CN=Default Offline Address List,CN=Offline Ad
dress Lists,CN=Address Lists Container,CN=JHS
CA,CN=Microsoft Exchange,CN=Services,CN=Confi
guration,DC=domain,DC=local
Identity : \Default Offline Address List
Guid : 8455d570-6ec9-4499-b77d-ae17c197df19
ObjectCategory : jhsca.local/Configuration/Schema/ms-Exch-OAB
ObjectClass : {top, msExchOAB}
WhenChanged : 14/06/2010 10:16:41 AM
WhenCreated : 18/11/2004 4:23:40 PM
OriginatingServer : SERVER.jhsca.local
IsValid : True
June 14th, 2010 8:34pm
Hold the Ctrl key and click the Outlook icon in the system tray, select Test E-mail Autoconfiguration. Enter your e-mail address and password, clear the Guessmart checkboxes, and then click Test.
Look for the OAB URL. Test it in a web browser.
--
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
.
"Dwayne_LE" wrote in message
news:f5437e3f-2d97-4775-ac52-fa23e21935b6...
Hello, we're getting the following OAB synchronization errors on Outlook 2003/2007 clients:
21:47:34 Microsoft Exchange offline address book
21:47:34 Not downloading Offline address book files.
A server (URL) could not be located.
21:47:34 0X8004010F
The errors just started coming up a week ago, and was not an issue previously so I'm not sure what changed to cause the sync issues.
The server is an SBS 2008 Operating system (CAS and Mailbox Server roles are on the same server), which is a new server box migrated from SBS 2003. The OAB generating server was changed from the old SBS 2003 to the new SBS 2008 server, and web
based distribution is enabled.
I've included the results of the Get-OfflineAddressBook cmdlet below:
[PS] C:\Windows\System32>Get-OfflineAddressBook | fl
Server : SBS
AddressLists : {Default Global Address List}
Versions : {Version2, Version3, Version4}
IsDefault : True
PublicFolderDatabase : SBS\Second Storage Group\Public Folder Databa
se
PublicFolderDistributionEnabled : True
WebDistributionEnabled : True
DiffRetentionPeriod : 30
Schedule : {Sun.5:00 AM-Sun.5:15 AM, Mon.5:00 AM-Mon.5:1
5 AM, Tue.5:00 AM-Tue.5:15 AM, Wed.5:00 AM-We
d.5:15 AM, Thu.5:00 AM-Thu.5:15 AM, Fri.5:00
AM-Fri.5:15 AM, Sat.5:00 AM-Sat.5:15 AM}
VirtualDirectories : {OAB (SBS Web Applications)}
ExchangeVersion : 0.1 (8.0.535.0)
AdminDisplayName :
Name : Default Offline Address List
DistinguishedName : CN=Default Offline Address List,CN=Offline Ad
dress Lists,CN=Address Lists Container,CN=JHS
CA,CN=Microsoft Exchange,CN=Services,CN=Confi
guration,DC=jhsca,DC=local
Identity : \Default Offline Address List
Guid : 8455d570-6ec9-4499-b77d-ae17c197df19
ObjectCategory : jhsca.local/Configuration/Schema/ms-Exch-OAB
ObjectClass : {top, msExchOAB}
WhenChanged : 14/06/2010 10:16:41 AM
WhenCreated : 18/11/2004 4:23:40 PM
OriginatingServer : SBS.jhsca.local
IsValid : True
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
Free Windows Admin Tool Kit Click here and download it now
June 15th, 2010 7:09am
Hi
Have a look at this link, there are a lot of different scenarios
http://msexchangeteam.com/archive/2007/04/19/437902.aspxJonas Andersson MCTS: Microsoft Exchange Server 2007/2010 | MCITP: EMA 2007/2010 | MCSE/MCSA Blog:
http://www.testlabs.se/blog
June 15th, 2010 9:59am
Please check the OAB based on
KB 905813
Please verify the default public folder database in the “Properties” of the mailbox database on the exchange 2010 server
Check if “Distribution” is set properly via EMC
a.
Organization Configuration->Mailbox->”Offline Address Book” tab->right-click your OAB and click “Properties”-> “Distribution”
b.
Please check the option for “outlook 2003” in the “Client Support” field, and “Enable Web-based Distribution”, “Enable public folder
distribution”
Get an issued user, perform a full OAB download to test the OAB function
a.
Please try to perform a
full download for OAB
b.
After full download has completed, an event 27 will be logged on the application log of client whether successful or not. We can analyze the event based on this
articleJames Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact tngfb@microsoft.com
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June 17th, 2010 8:58am
Hello James, I've reviewed KB 905813 and confirmed that the setting for the OAB in Exchange 2007 is set correctly. I've also confirmed that Distribution is set for public folder and web-based distribution under Oganization Configuration.
I've attempted a full OAB download on a client and received this error:
(0X8004010f): The operation failed an object cannot be found.
However, I was not able to see event 27 in the application logs after multiple download attempts of the OAB.
June 17th, 2010 6:47pm