Issues saving file

Hi, greetings,

I'm facing a terrible problem with Visio 2013.

Whenever I try to save some large files, the application crashes and restarts.

Have anybody seen anything like this?

I saw in some forums that older versions previously installed, could crash some Office Applications. I had installed Office 2013, including Visio view tools and thought this could be the cause. I then uninstalled Office 2013, Visio 2013, reinstalled Visio but the problem persisted.

The logs at event viewer are the following.



July 1st, 2015 12:58pm

Hi,

Do you mind sharing us an English version of event log? Since your description >>Whenever I try to save some large files, the application crashes and restarts.<<. Was this issue occurred with small files or even blank files?

Then, based on the log, >>Faulting module path: C:\Windows\system32\KERNELBASE.dll<<, this issue might be caused by the user profile is corrupted.

Please try to re-create a new user profile to test.

Reference:

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/programs-crash-error-fault-module-kernelbasedll/9fe5d2e7-79d0-42c1-b8dc-51ed8d70f749

Regards,

George Zhao
TechNet Community Support

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July 2nd, 2015 1:42am

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