Hi,

I am using Outlook 2010, Windows 7.

My computer has downloaded the latest Microsoft updates. Now I cannot open Outlook, instead I receive the following error message:

"The file OLMAPI32.dll is incompatible with Microsoft outlook. Install Outlook again."

I have been using "System restore" each morning for the past 3 days to uninstall the KB2956128 so that I can use Outlook, hoping each day that a patch has been created which fixes this problem.

The problem persists.

Installing Outlook again is a big job as I will need to recover my emails (creating a new problem). In any case, I don't know if this will fix the problem.

Any ideas how to fix the problem?

Thanks.

Hi,

Thank you for your reporting. We've seen some other reports that KB 2956128 will cause Outlook 2010 not working properly, but the symptoms are various.

We would like to collect more information for further investigation. Could you please provide your detailed system info?

Also, please have a check in the Event Viewer and see if there is any log file generated about this. Kindly send the log files to this email account: ibsofc@microsoft.com and inform us here (the email subject should be the link of this thread).

Your kind assistance on this are very much appreciated.

Regards,

Ethan Hua
TechNet Community Support

Same issue here - uninstalling the update fixes Outlook. Sort this please Microsoft.