Hello!

I have 2 servers.

1) Windows 2012 srv.

It is AD controller.

2) Windows 2012 srv with Exchange 2013.It has all exchange roles.

Exchange and Windows is fresh installed.

OWA works perfectly.

Iam have trouble: Outlook clients can't connect.

Testconnectivity.microsoft.com show me a error:

Try to connect MAPI address book endpoint with... : SomeGuid@domain.com:6004;

RPC_S_SERVER_UNAVAILABLE (0x6ba).

My questions:

1) Fromat of address book server is correct? (SomeGuid@domain.com) Or it need to be mail.domain.com?

2) What can iam do to fix this?
 

Log: (Sorry, in russian)

	    RPC exch.saronit.ru.
 	  -м RPC    м м Ping.
 	
	
 	
 м: 163 м.
	         MAPI  м: exchange.corp.saronit.ru:6001.
 	      .
 	
	
 	
      500 м.
 м: 3509 м.
	      MAPI   Exchange.
 	     .
 	
	
 	
	 
 	
	         MAPI  м: exchange.corp.saronit.ru:6004.
 	      .
 	
	
 	
      0 м.
 м: 4004 м.
	   " м"     ab@saronit.ru   exchange.corp.saronit.ru.
 	   м м.   .
 	     м    
 	
	
 	
      ecNotSupported.     ,     .  Microsoft Connectivity Analyzer     ,  .
NSPI Status: 2147746050
 м: 1690 м.
	   " м"     ab@saronit.ru   exchange.corp.saronit.ru.
 	 м  .
 	
	
 	
DisplayName: ab, LegDN: /o=saronit/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user3defc394
 м: 997 м.
	    MAPI   Exchange Server.
 	    .
 	
	
 	
	 
 	
	         MAPI  м: exchange.corp.saronit.ru:6002.
 	      .
 	
	
 	
      31 м.
 м: 4030 м.
	      /o=saronit/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user3defc394   exchange.corp.saronit.ru.
 	     .
 	
	
 	
,   : 72c28de7-8dd7-482f-8576-921e6af95d75@saronit.ru
 м: 1511 м.
	      MAPI   Exchange.
 	 м       .
 	
	
 	
	 
 	
	         MAPI  м: 72c28de7-8dd7-482f-8576-921e6af95d75@saronit.ru:6004.
 	       .
 	     м    
 	
	
 	
   RPC Runtime   RPC_S_SERVER_UNAVAILABLE (0x6ba). 

Mailbox connection end point is correct. In 2013, Outlook connects to the mailbox using the Mailbox Guid. That is the long string you have.

Which version of Outlook are you running? 

Outlook 2010 SP2 requires two patches to make it work with Exchange 2013. 

Check http://social.technet.microsoft.com/wiki/contents/articles/845.outlook-versions-supported-by-exchange-200720102013online.aspx

Try to connect from Outlook 2010 and Outlook 2013. Take same effect.

And testconnectivity can't connect =(

Hi,

Did you see any errors when outlook connection failed?

If outlook pops up some error, please post it here for further analysis.

Please confirm whether the issue happens to all users or specific users to narrow the issue to client side or server side.

Make sure the Microsoft Exchange RPC Client Access service is running on your mailbox server.

On your server side, please run the following commands:

Get-ClientAccessServer | FL Identity,AutodiscoverServiceInternalUri

Get-OutlookAnywhere | fl Identity,*host*,*auth*

If the issue occurs on a specific user, please try to create a new profile to test.

Best Regards,

David