We have an Exchange 2003 server running in a Win2003 domain. Most of the clients are Outlook 2003.When we run our backup using Acronis we get the following error:"Cannot create MAPI profile. Possibly, the user does not have a mailbox or Microsoft Exchange MAPI and CDO are probably out of date"The user is "Administrator" who does have a mailbox and the Exchange server and 2003 are current with updates.We need some ideas on where this error is coming from and what we can do about it.

Reason can be The Log on as batch job policy does not have enough user rights to allow the connectionHave a look into this http://kb.acronis.com/content/2982Raj

Does the backup work with windows NTbackup? If it works, the issue may cause by acronis backup software, you can contact their CSS for assistance

Your solution worked but we also had some other issues. Things are working now--thanks.