MSExchangeDiagnostics 1039 since installing CU7

I get this at boot and when restarting the Microsoft Exchange Diagnostics service ever since I updated to CU7.  Anyone know anything about this?

Log Name:      Application
Source:        MSExchangeDiagnostics
Date:          12/19/2014 12:30:09 PM
Event ID:      1039
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Server.contoso.com
Description:
Failed to detect the bitlocker state for EDS log drive 'C:\'.
Exception
System.Management.ManagementException: Invalid namespace
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementScope.InitializeGuts(Object o)
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementObjectSearcher.Initialize()
   at System.Management.ManagementObjectSearcher.Get()
   at Microsoft.Exchange.Diagnostics.Service.DiagnosticsService.DriveLocked(String diagnosticsRootDrive)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchangeDiagnostics" />
    <EventID Qualifiers="49156">1039</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-19T19:30:09.000000000Z" />
    <EventRecordID>68590</EventRecordID>
    <Channel>Application</Channel>
    <Computer>server.contoso.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>C:\</Data>
    <Data>
Exception
System.Management.ManagementException: Invalid namespace
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementScope.InitializeGuts(Object o)
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementObjectSearcher.Initialize()
   at System.Management.ManagementObjectSearcher.Get()
   at Microsoft.Exchange.Diagnostics.Service.DiagnosticsService.DriveLocked(String diagnosticsRootDrive)</Data>
  </EventData>
</Event>



  • Edited by MnM Show Saturday, December 20, 2014 3:00 AM
December 20th, 2014 5:16am

Description:

Failed to detect the bitlocker state for EDS log drive 'C:\'.

Hi MnM,

Did you install bitlocker in your exchange server?

If you disabled this 3rd party software, how about the result?

Best regards,

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December 23rd, 2014 12:53pm

No I did not enable bitlocker and what 3rd party software are you referring to?
December 23rd, 2014 8:23pm

Hi MnM,

The 3rd party software is referring to something which could encrypt the hard drive, like some anti-virus.

Best regards,

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December 24th, 2014 6:19am

Niko

This is wrong. This is not the actual issue. I too get this on all my Exchange 2013 servers (running Windows 2012 R2 fully windows updated) on Exchange 2013 CU7 ONLY

I dont have bitlocker, never had, never will and don't have any Anti Virus or similiar

The error message is misleading because its checking for BitLocker since Exchange 2013 CU7 is deployed. I guarantee if you build a Windows 2012 R2 Server and install Exchange 2013 CU7 on it fresh you will also get this error.

I too get it to the Original Poster, so its not just you

Andy

January 3rd, 2015 4:09pm

Same issue here.

I am managing 4 different Exchange 2013 organizations, CU7 is installed on all servers and the issue exists on every server.

Regards
Peter

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January 7th, 2015 3:47pm

Same issue on Exchange 2013 CU6 with Security Update  (KB3011140) installed.
January 20th, 2015 4:55pm

Same here. Looks like a CU7 bug - causing service to crash

The Microsoft Exchange Diagnostics service terminated unexpectedly. 

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February 3rd, 2015 10:45am

Same issue here CU7, haven't found solution yet.
February 19th, 2015 6:20am

Same issue here CU7, haven't found solution yet.
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February 19th, 2015 2:15pm

Same here 3 Exchange 2013 CU7 installs on 2012R2...
February 22nd, 2015 10:10am

Same here.

One clean install of CU6, two clean installs of CU7.


  • Edited by Wouter Ooms Thursday, February 26, 2015 1:39 PM
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February 26th, 2015 4:39pm

I think your solution krisztian major is for complete different problem than the asked question

February 27th, 2015 7:05am

Try install the Bitlocker-Driveencryption feature in the server manager. It's not necessary to enable Bitlocker but it must be installed for some reason.

This should resolve the issue.

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February 27th, 2015 12:48pm

This seems to be resolved my issue:

http://blogs.technet.com/b/anya/archive/2014/11/25/microsoft-exchange-diagnostics-service-crashing-post-cu6-upgrade.aspx

February 27th, 2015 1:30pm

I had the same 1039 error in Application log along with 7031 Exchange Diagnostics service crash in the system log and since I applied that fix the service is no longer crashing and also stopped the 1039 error in the application log.

If you have no 7031 service crash then it is a different issue alright.
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March 5th, 2015 7:52am

Hey all,

I know this is not a "fix" but it will stop the events from appearing.

In the Microsoft.Exchange.Diagnostics.Service.exe.config file, usually located under: C:\Program Files\Microsoft\Exchange Server\V15\Bin\, change the DriveLockCheckEnabled to false.

<add key="DriveLockCheckEnabled" value="false" />

Restart the Microsoft Exchange Diagnostics service.

Hope this helps :)

Mike

  • Proposed as answer by Mike R Carter Wednesday, August 12, 2015 2:09 AM
August 12th, 2015 2:03am

Great to hear Peter, thanks for the feedback.  :)

Mike

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August 28th, 2015 2:23am

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