MS Exchange Information Store Service continually stops running. Event id:7031,7011. Running Exchange 2003 Standard Edition. Information store at 64GB. Have run exchange updates and <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman"; mso-ansi-language:EN-ZA; mso-fareast-language:EN-GB;} @page Section1 {size:612.0pt 792.0pt; margin:72.0pt 90.0pt 72.0pt 90.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> applied Hotfix for Exchange server KB #938673 from Microsoft to resolve event 7011. What options are there? Looking at upgrading from Standard to Enterprise edition. Also currently reducing large mailboxes. attempted to run offline defrag which failed.

Can you post full event with description? Also it is the warning which comes with 10% of buffer size limit, refer below article for further description on size limit registries in Exchange 2007 standard edition... Database Size Limit Configuration and Management http://technet.microsoft.com/en-us/library/aa998066(EXCHG.65).aspx For upgrading from Standard to Enterprise refer below article, before going for it I would recommend you to take backup of Exchange and after reinstallation apply service pack before starting it... Upgrading from Exchange Server Standard Edition to the Enterprise Edition http://support.microsoft.com/?id=170280Amit Tank | MVP Exchange Server | MCITP: EMA | MCSA: M | http://ExchangeShare.WordPress.com

Hi, Thanks for your response. Here is the event ID's and description. ----------------------------------------------------------------------------------------------------------------------------------------- Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: 2009/08/18 Time: 09:31:08 AM User: N/A Computer: MWCMAIL Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. -------------------------------------------------------------------------------------------------------------------------------------------- Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7011 Date: 2009/08/18 Time: 09:15:43 AM User: N/A Computer: MWCMAIL Description: Timeout (30000 milliseconds) waiting for a transaction response from the MSExchangeIS service. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ----------------------------------------------------------------------------------------------------------------------------------------------- Thanks for the info so far.

Hi, First please patch the latest update for Exchange Server 2003. Then please run ExBPA to have a health Scan and then post the error information here for further troubleshooting.Besides, please try to disable the following features and then check the issue again. 1. Disable NIC Teaming if it is present.2. Disable Symantec Mail Security for Exchange to see if it eliminates the issue. If Sybari Antigen is present, switch it to ESE mode to see if that eliminates the problem. If you have other AV installed, then please disable.3. Turn off Online Maintenance and see for a week if the store termination issue is resolved. Regards, Xiu

Hi, Thanks for your reply. We have updated our exchange with the latest updates. I will try your recommendations. In addition we have created pst's for very large mailboxes, backed up the information store and are running an offline defraq after which we will restore it on the exchange server. Thanks and regards Lee

Title Description The current schema extensions are from Exchange Server 2003. The current schema extensions are from Exchange Server 2003. 32-bit operating system detected This Active Directory server is running a 32-bit version of the Windows operating system. 32-bit operating system detected This Active Directory server is running a 32-bit version of the Windows operating system. 32-bit operating system detected This Active Directory server is running a 32-bit version of the Windows operating system. 32-bit operating system detected This Active Directory server is running a 32-bit version of the Windows operating system. This Active Directory server belongs to domain 'XX_XXX'. This Active Directory server belongs to domain 'XX_XXX'. This server has 2047 MB of memory installed. This server has 2047 MB of memory installed. This server has 4 processor(s) installed. This server has 4 processor(s) installed. This server is running Windows 2000 Advanced Server. This server is running Windows 2000 Advanced Server. 32-bit operating system detected This Active Directory server is running a 32-bit version of the Windows operating system. 32-bit operating system detected This Active Directory server is running a 32-bit version of the Windows operating system. 32-bit operating system detected This Active Directory server is running a 32-bit version of the Windows operating system. 32-bit operating system detected This Active Directory server is running a 32-bit version of the Windows operating system. The Active Directory database is 408 MB in size. The Active Directory database is 408 MB in size. This Active Directory server belongs to domain 'xxxxx.xxxx.co.za'. This Active Directory server belongs to domain 'xxxxx.xxxx.co.za'. This is a global catalog server. This is a global catalog server. This server has 1023 MB of memory installed. This server has 1023 MB of memory installed. This server has 4 processor(s) installed. This server has 4 processor(s) installed. This server is running Windows Server 2003 Standard Edition. This server is running Windows Server 2003 Standard Edition. The 'dSHeuristics' bit is set. The 'dSHeuristics' bit is set. The Active Directory Connector server Active Directory Connector (HONT29) is running 12 connection agreements. The Active Directory Connector server Active Directory Connector (HONT29) is running 12 connection agreements. *Application version: 2.8.7926.0. Configuration version: 2.11.17.0 This scan was run by the Microsoft Exchange Best Practices Analyzer version 2.8.7926.0, with XML configuration version 2.11.17.0 from computer MAILSERVER. Active Directory forest preparation This Active Directory forest is prepared for Windows Server 2003 domain controllers. Successfully contacted the server acting as the Domain Naming Master on port 389. Successfully contacted the server acting as the Domain Naming Master on port 389. Successfully contacted the server acting as the Schema Master on port 389. Successfully contacted the server acting as the Schema Master on port 389. The Domain Naming Master for this forest is located on server xx.xxx.co.za. The Domain Naming Master for this forest is located on server cat1.xxxxx.co.za. The Schema Master for this forest is located on server xx.xxx.co.za. The Schema Master for this forest is located on server cat1.xxxxx.co.za. Active Directory domain functionality The Active Directory domain functionality level for domain '5' is: Windows Server 2003, native mode. Native mode Active Directory domain Active Directory domain '5' is in native mode. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the RID Master on port 389. Successfully contacted the server acting as the RID Master on port 389. The Infrastructure Master for this domain is located on server xx.xxx.co.za. The Infrastructure Master for this domain is located on server gpsdc01.5.xxxxx.co.za. The PDC Emulator for this domain is located on server xx.xxx.co.za.. The PDC Emulator for this domain is located on server gpsdc02.5.xxxxx.co.za. The RID Master for this domain is located on server xx.xxx.co.za. The RID Master for this domain is located on server gpsdc02.5.xxxxx.co.za. This domain is prepared for Exchange Server 2003. This domain is prepared for Exchange Server 2003. Mixed mode Active Directory domain Active Directory domain 'XX_XXX' is in mixed mode. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the RID Master on port 389. Successfully contacted the server acting as the RID Master on port 389. The Infrastructure Master for this domain is located on server dc1.xx.xxx.co.za. The Infrastructure Master for this domain is located on server dc1.xxxxx.xxxx.co.za. The PDC Emulator for this domain is located on server dc3.xx.xxx.co.za. The PDC Emulator for this domain is located on server dc3.xxxxx.xxxx.co.za. The RID Master for this domain is located on server dc3.xx.xxx.co.za. The RID Master for this domain is located on server dc3.xxxxx.xxxx.co.za. This domain is prepared for Exchange Server 2003. This domain is prepared for Exchange Server 2003. Mixed mode Active Directory domain Active Directory domain 'XXXXXDBN' is in mixed mode. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the RID Master on port 389. Successfully contacted the server acting as the RID Master on port 389. The Infrastructure Master for this domain is located on server dbndc01.xx.xxx.co.za. The Infrastructure Master for this domain is located on server dbndc01.XXXXXX.xxxxx.co.za. The PDC Emulator for this domain is located on server xx.xxx.co.za. The PDC Emulator for this domain is located on server dbndc01.metrodbn.xxxxx.co.za. The RID Master for this domain is located on server xx.xxx.co.za. The RID Master for this domain is located on server dbndc01.xxxxx.xxxxx.co.za. This domain is prepared for Exchange Server 2003. This domain is prepared for Exchange Server 2003. Mixed mode Active Directory domain Active Directory domain 'METROHO' is in mixed mode. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the RID Master on port 389. Successfully contacted the server acting as the RID Master on port 389. The Infrastructure Master for this domain is located on server xx.xxx.co.za. The Infrastructure Master for this domain is located on server HONTDC02.xxxxxho.xxxxx.co.za. The PDC Emulator for this domain is located on server xx.xxx.co.za. The PDC Emulator for this domain is located on server HONTDC01.xxxxxxho.xxxxx.co.za. The RID Master for this domain is located on server xx.xxx.co.za. The RID Master for this domain is located on server HONTDC01.metroho.xxxxx.co.za. This domain is prepared for Exchange Server 2003. This domain is prepared for Exchange Server 2003. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the Infrastructure Master on port 389. The Infrastructure Master for this domain is located on server xx.xxx.co.za. The Infrastructure Master for this domain is located on server cat3.xxxxx.co.za. This domain is prepared for Exchange Server 2003. This domain is prepared for Exchange Server 2003. Active Directory domain functionality The Active Directory domain functionality level for domain 'xxxxx_xxxxx_IT' is: Windows Server 2003, native mode. Native mode Active Directory domain Active Directory domain 'xxxxx_xxxxx_IT' is in native mode. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the Infrastructure Master on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the PDC Emulator on port 389. Successfully contacted the server acting as the RID Master on port 389. Successfully contacted the server acting as the RID Master on port 389. The Infrastructure Master for this domain is located on server xx.xxx.co.za.. The Infrastructure Master for this domain is located on server xxxxx.xxxx.xxxxx.co.za. The PDC Emulator for this domain is located on server xx.xxx.co.za. The PDC Emulator for this domain is located on server xxxxxx.xxxx.xxxxx.co.za. The RID Master for this domain is located on server witsroot.wits.xxxxx.co.za. The RID Master for this domain is located on server xxxxx.xxxx.xxxxx.co.za. This domain is prepared for Exchange Server 2003. This domain is prepared for Exchange Server 2003. Exchange ActiveSync allows unsupported devices. Exchange ActiveSync allows unsupported devices. Exchange ActiveSync is enabled. Exchange ActiveSync is enabled. Exchange ActiveSync SecurePush is enabled. Exchange ActiveSync SecurePush is enabled. Exchange ActiveSync up-to-date notifications are enabled. Exchange ActiveSync up-to-date notifications are enabled. Exchange Outlook Mobile Access Browse is enabled. Exchange Outlook Mobile Access Browse is enabled. Messages with a spam confidence level (SCL) greater than or equal to 8 will be archived at the gateway. Messages with a spam confidence level (SCL) greater than or equal to 8 will be archived at the gateway. Messages with a spam confidence level (SCL) greater than or equal to 8 will be moved to the 'Junk E-mail' folder. Messages with a spam confidence level (SCL) greater than or equal to 8 will be moved to the 'Junk E-mail' folder. Number of names present in the sender filter: 2. Number of names present in the sender filter: 2. Recipient policy '1' is used for assigning e-mail addresses. Recipient policy 'Cape' is used for assigning e-mail addresses. Recipient policy 'Clean Journal Mailbox' is used for mailbox manager configuration settings. Recipient policy 'Clean Journal Mailbox' is used for mailbox manager configuration settings. Recipient policy 'Default Policy' is used for assigning e-mail addresses. Recipient policy 'Default Policy' is used for assigning e-mail addresses. Recipient policy '2' is used for assigning e-mail addresses. Recipient policy '2' is used for assigning e-mail addresses. Recipient policy '3' is used for assigning e-mail addresses. Recipient policy '3' is used for assigning e-mail addresses. Recipient policy '4' is used for mailbox manager configuration settings. Recipient policy '3' is used for mailbox manager configuration settings. Recipient policy '5' is used for assigning e-mail addresses. Recipient policy '4' is used for assigning e-mail addresses. Recipient policy '6' is used for assigning e-mail addresses. Recipient policy '5' is used for assigning e-mail addresses. Recipient policy '7' is used for mailbox manager configuration settings. Recipient policy '6' is used for mailbox manager configuration settings. Recipient policy '8' is used for assigning e-mail addresses. Recipient policy '7' is used for assigning e-mail addresses. Recipient policy '8' is used for mailbox manager configuration settings. Recipient policy '8' is used for mailbox manager configuration settings. The Exchange organization is in mixed mode. The Exchange organization is in mixed mode. The Exchange organization is prepared for Exchange Server 2003. The Exchange organization is prepared for Exchange Server 2003. The nominated Exchange server for Recipient Update Service 'Recipient Update Service (XX_XXX)' was found in the organization. Server name: CN=MAILSERVER,CN=Servers,CN=Cape,CN=Administrative Groups,CN=XXXXXXXX,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xxxxx,DC=co,DC=za. The nominated Exchange server for Recipient Update Service 'Recipient Update Service (XX_XXX)' was found in the organization. Server name: CN=MAILSERVER,CN=Servers,CN=Cape,CN=Administrative Groups,CN=XXXXXXXX,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xxxxx,DC=co,DC=za. There are 2 proxy e-mail addresses defined for recipient policy 'Clean Journal Mailbox'. There are 2 proxy e-mail addresses defined for recipient policy 'Clean Journal Mailbox'. There are 4 proxy e-mail addresses defined for recipient policy '1'. There are 4 proxy e-mail addresses defined for recipient policy '1'. There are 4 proxy e-mail addresses defined for recipient policy 'Default Policy'. There are 4 proxy e-mail addresses defined for recipient policy 'Default Policy'. There are 4 proxy e-mail addresses defined for recipient policy '2'. There are 4 proxy e-mail addresses defined for recipient policy '3'. There are 5 proxy e-mail addresses defined for recipient policy '4'. There are 5 proxy e-mail addresses defined for recipient policy '4'. There are 5 proxy e-mail addresses defined for recipient policy '8'. There are 5 proxy e-mail addresses defined for recipient policy '5'. There are 6 proxy e-mail addresses defined for recipient policy '7'. There are 6 proxy e-mail addresses defined for recipient policy '6'. There are 6 proxy e-mail addresses defined for recipient policy '8'. There are 6 proxy e-mail addresses defined for recipient policy ''. Average mailboxes per server for administrative group '1': 740. Average mailboxes per server for administrative group '1': 740. This administrative group is in mixed Exchange 5.5/200x mode. This administrative group is in mixed Exchange 5.5/200x mode. This is the default administrative group. This is the default administrative group. The nominated routing group master server was found in the organization. Server name: CN=MAILSERVER,CN=Servers,CN=Cape,CN=Administrative Groups,CN=XXXXXXX,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=XXXXX,DC=co,DC=za. The nominated routing group master server was found in the organization. Server name: CN=MAILSERVER,CN=Servers,CN=Cape,CN=Administrative Groups,CN=XXXXXXXX,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xxxxx,DC=co,DC=za. 32-bit operating system detected Exchange server MAILSERVER.xxxxx.xxxx.co.za is running on a 32-bit version of the Windows operating system. 32-bit operating system detected Exchange server MAILSERVER.xxxxx.xxxx.co.za is running on a 32-bit version of the Windows operating system. 32-bit operating system detected Exchange server MAILSERVER.xxxxx.xxxx.co.za is running on a 32-bit version of the Windows operating system. 32-bit operating system detected Exchange server MAILSERVER.xxxxx.xxxx.co.za is running on a 32-bit version of the Windows operating system. Active Directory site membership Exchange server MAILSERVER.xxxxx.xxxx.co.za belongs to Active Directory site 'Metroctn'. Data Execution Prevention for all executables (other than specific exceptions) is enabled on server MAILSERVER.xxxxx.xxxxx.co.za. Data Execution Prevention for all executables (other than specific exceptions) is enabled on server MAILSERVER.xxxxx.xxxx.co.za. Exchange Server has been installed in 'D:\Program Files\Exchsrvr'. Exchange Server has been installed in 'D:\Program Files\Exchsrvr'. Exchange SMTP queue folder for instance 'Default SMTP Virtual Server' is located at 'D:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue'. Exchange SMTP queue folder for instance 'Default SMTP Virtual Server' is located at 'D:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue'. Exchange transaction log file folder for storage group 'First Storage Group' is located at 'D:\Program Files\Exchsrvr\mdbdata'. Exchange transaction log file folder for storage group 'First Storage Group' is located at 'D:\Program Files\Exchsrvr\mdbdata'. Logical disk C: is 11 GB in size. Logical disk C: is 11 GB in size. Logical disk D: is 147 GB in size. Logical disk D: is 147 GB in size. Logical disk E: is 25 GB in size. Logical disk E: is 25 GB in size. Logical disk L: is 80 GB in size. Logical disk L: is 80 GB in size. Logical disk M: is 80 GB in size. Logical disk M: is 80 GB in size. Mailbox manager activation schedule is enabled. Mailbox manager activation schedule is enabled. Mailbox store warning threshold Users will receive a storage warning if their mailbox exceeds 39 MB on mailbox store 'Mailbox Store (MAILSERVER)' on server MAILSERVER. Network interface checksum offloading is enabled Checksum offloading is enabled for network interface 'HP NC7781 Gigabit Server Adapter' on server MAILSERVER.xxxxx.xxxx.co.za. Current driver: 7.80.0.0 - 6-19-2004. Primary database file for mailbox store 'Mailbox Store (MAIL)' is located at 'D:\Program Files\Exchsrvr\mdbdata\priv1.edb'. Primary database file for mailbox store 'Mailbox Store (MAILSERVER)' is located at 'D:\Program Files\Exchsrvr\mdbdata\priv1.edb'. Primary database file for public folder store 'Public Folder Store (MAILSERVER)' is located at 'D:\Program Files\Exchsrvr\mdbdata\pub1.edb'. Primary database file for public folder store 'Public Folder Store (MAILSERVER)' is located at 'D:\Program Files\Exchsrvr\mdbdata\pub1.edb'. Routing group membership Server MAILSERVER is a member of routing group '1'. Server manufacturer: HP. Server model: ProLiant ML370 G4. Server manufacturer: HP. Server model: ProLiant ML370 G4. The amount of memory consumed for Directory Service Access (DSAccess) configuration data is 1 MB. The amount of memory consumed for Directory Service Access (DSAccess) configuration data is 1 MB. The amount of memory consumed for Directory Service Access (DSAccess) user data is 4 MB. The amount of memory consumed for Directory Service Access (DSAccess) user data is 4 MB. The Microsoft Exchange Information Store (store.exe) process has been running for 0 days. The Microsoft Exchange Information Store (store.exe) process has been running for 0 days. The Microsoft Exchange message transfer agent (emsmta.exe) process has been running for 0 days. The Microsoft Exchange message transfer agent (emsmta.exe) process has been running for 0 days. The Microsoft Exchange System Attendant (mad.exe) process has been running for 0 days. The Microsoft Exchange System Attendant (mad.exe) process has been running for 0 days. The Microsoft Internet Information Service (inetinfo.exe) process has been running for 0 days. The Microsoft Internet Information Service (inetinfo.exe) process has been running for 0 days. The server has been running for 0 days. The server has been running for 0 days. There are 740 mailboxes on this server. There are 740 mailboxes on this server. This computer is running Exchange Server 2003, Standard Edition. This computer is running Exchange Server 2003, Standard Edition. This Exchange server belongs to the Active Directory domain 'xxxxx.xxxx.co.za'. This Exchange server belongs to the Active Directory domain 'xxxxx.xxxx.co.za'. This mailbox store (EDB+STM) is approximately 94 GB in size. This mailbox store (EDB+STM) is approximately 94 GB in size. This public folder store (EDB+STM) is approximately 1 GB in size. This public folder store (EDB+STM) is approximately 1 GB in size. This server has 3583 MB of memory installed. This server has 3583 MB of memory installed. This server has 4 processor(s) installed. This server has 4 processor(s) installed. This server is running Exchange Server 2003 Service Pack 2 with updates. This server is running Exchange Server 2003 Service Pack 2 with updates. This server is running Windows Server 2003 Standard Edition. This server is running Windows Server 2003 Standard Edition.