When I try to open the free pre-installed MS Word Starter on my PC I am prompted to enter my 25 character product key. After doing this a I receive Your product key is valid on pressing the Continue button MS starter opens yet three seconds later the same box appears prompting me to  enter my product key again. On entering the product key again I receive a further confirmation my key is valid. On pressing Continue the box closes yet so does MS Starter 2010.

It used to work when the PC was new.

I have run Repair MS Starter and Repair MS Office 2010

The same happens with MS Exel starter.

 I use MS Word 2010 day to day which works fine.

CP

Hi,

Microsoft Word Starter 2010 and Microsoft Excel Starter 2010 are contained in Office Starter 2010, which should be preloaded in the PC you have bought. Was the product key with the purchase in a package or somewhere?

I want to know what has been changed before this issue occurred. Did you install any other Office Application?

Regards,

Melon Chen
TechNet Community Support

Hi Melon. I've established this product key relates to a version of MS for Students and Teachers. Printed on the discs is 'Microsoft Office Professional Plus, June 2010, Applications Student Media. This MS program was purchased  for installation on my old computor and then re-installed on this computor some months after I purchased it in Feb 2011. I cant recall when I first encountered the problem in question but it may well be from that time. 

CP

Hello Colin,

Did you uninstall Office from the old computer? Otherwise the license is registered twice and cause this error. You cannot run two instances of one license. Uninstall Office on the old computer.

Hi George.

George.

No I probably did not uninstall it from the old computer and that machine 
was scrapped some years back.

Just to recap, I use Word 2010 and Excel 2010 every day and they work OK.
As I understand it these programmes, Excel & Word 2010, is what I got from
downloading the MS Student & Teachers discs? So in my limited understanding, as they both work OK, I don't appear to have
a problem with the  license being used twice. Do I understand that
correctly? My problem is that on the rare occasions I decide to dip into the  MS
Starter Programmes, a window appears asking for  a product key. When I enter the
key for the MS Student and Teachers disc it says its valid, Word Starter opens,
the box asking for the product key appears again and when entered  both windows
close.  I don't quite understand why It asks for a product key for something 
factory pre-loaded? Colin

I suggest you contact Microsoft on this issue.

OK thanks for your input.

CP