I go through the process, following Microsoft instructions, of sending email from a business contact list.  I see the mail merge cycle through all the names properly, so I know I'm correctly connected to the data base. When I get to Finish and Send eMails, nothing happens, even though it appears to be sending an email to each recipient.  No emails go out, and nothing is in the Sent folder.  How do I correct this problem?

I too am searching for the solution. I've been using this mail merge process for years, now it suddenly stopped working. I'm becoming concerned that it is due to the Microsoft updates the week of Sept 12th --- that might be coincidental, but that is the only significant change on my system and the merge worked before that, but it does not work now. 

How do we get to the bottom of this -- force an answer from somebody at Microsoft who knows if there is a bug or what?

Same problem here.  I'm not seeing anything online about this.  I'm sending out my list from the one computer in my office still running 2007.

/Joe

Sadly, the fix for me was to uninstall FrontPage and do the updates to "fix" all the issues from uninstalling an Office program.

In my searches I found the KB article that explained things at an expert level.

AND, I found instructions for confirming, changing the registry using Regedit.

I will look for that again, --  and try to post it here.

I don't have FP installed.  Office2010  and AccessXP on a clean install of Win7.

Me too!  Worked fine for years.  Now it's doing the same thing you've described.  Only thing different is that Outlook is connected to an Office 365 Exchange account.  Any word on a fix?!

Just tried againg from PC and it worked.  It did not work in a TS environment on a W2008 Server.  When I used a client PC, it worked like the good old days!

• Edited by Steve Stanford Friday, October 14, 2011 12:10 PM

Regretfully, I don't have a true solution to make things work the way that we expect -- and that they used to. From the posts, there seems to be a variety of ways to trigger the same failure --- that a mail merge process quits working at the point that it needs to get the email into the Outbox.

 I will ask some Outlook and Word MVPs to look at this thread.

 

I'm having a similar problem.  Email merge from Word 2010 (via Excel 2010 data) to Outlook 2010.  Used to work every time.  No longer works.  No indication of any mail merge going on.

Progress:  

Test 1. I created a new Word 2010 file.  Now it scanned through all the Excel entries.  However no email was found in my sent, outbox, or delete folders.

Test 2. Created a new word and excel file, very simple, word says "test".  Same problem.

Test 3. Took the two test files, tried from another pc (tested with the same email account).  Worked fine.

So many PC's are screwed up.  Workaround, try from another pc or switch to open source.

Regards,

Todd 

Hi John,

Using alternative processes is certainly an option; and there are a variety of free email tools. I would expect and prefer to have Office products continue to work as expected without relying on third party add-ins and I really don't want to move my contact info to an online storage such as SharePoint.

I'm surprised that someone from Microsoft or an Outlook MVP hasn't jumped in with some recommendations. Perhaps we can prompt that.  -- I'll see if I can nudge someone who knows someone.

Teresa

Hi,

I'm having the same issue, and a little suprised to find this forum confirming that this basic function to merge to mail is not working. If it's a bug, it needs to be said, if it is "by design", then the options should be removed... I'm starting to miss 2003!

I've posted a request to have an expert review this thread and provide clear guidance and links if possible.

It would be nice to have this resolved in a manner that allows us to resume using Mail Merge as we'd could in the past.

----
The following response that was posted on the Micosoft Answers Site.
When reading it from the perspective of a "Mere User," it can be rather frustrating to see terms such as MAPI and dll ... and it made me wonder where to find and how to use the referenced fixmapi utility. A few searches fo the fixMAPI utility return numerous listings with conflicting advice and instructions; including the message from Microsoft MSDN site that it is a deprecated feature.  That doesn't instill confidence.   so ... I've asked for more specific guidance.
Here is the initial response>

Very common problem that unfortunately has multiple possible causes. The best solution is to start the merge from Outlook rather than Word whenever possble so you can obviate the need for a programmatic call to Outlook, which is where this procedure usually fails

The most common cause I've seen is a MAPI conflict caused when some other program installs a version of mapi32.dll other than the one the current version of Outlook requires. Running the fixmapi utility may help with that one. It also helps to have Outlook already running with the correct profile and mail transports before the merge is started. If there have ever been previous versions of Outlook on the partition, it is imperative that the Outlook profile be recreated from scratch. I'm sure there are other causes as well, but these appear to be the most common. Mail merges have always made a mockery of Office's claim that its programs are integrated.

• Proposed as answer by Teresa Hennig, MVPMVP Thursday, March 08, 2012 10:45 PM
• Unproposed as answer by Teresa Hennig, MVPMVP Thursday, March 08, 2012 10:45 PM
• Edited by Teresa Hennig, MVPMVP Thursday, March 08, 2012 11:01 PM additional info provided

Next step --  Clarified.

(Note: this seems doable. I have not tested it as I removed the older versions of software several months ago. Let me know if it works for any of you.)

"Deprecated" means it has not undergone any recent changes to keep it currect with latest software versions, so it may not work with Outlook 2010.
If that is the case, simply find and rename any mapi32.dll files and then repair Office to get the correct version for Outlook installed.

How do you do a mail merge from within Outlook? I can't find that option in Outlook.

I don't have a mapi32.dll file on my computer. I have a olmapi32.dll. Is that the file you mean?