Mail stuck in Draft in OWA

Hi All.

I faced with well knows and popular issue with Exchange server. I have Exchange organization, which consist from 4 server. 2 located in one datacenter(exch1, exch2) and 2 located in another datacenter(exch3, exch4). One of the server - Exch3 store the only copy of some database and users only of this server has following problem:

1. When you send email from OWA - it goes to 'Draft' folder and stuck there.

2. When you send email from Outlook - it goes to 'Send item' folder, but don't deliver to recipients

3. Periodically every 1-2-3 hours - mail flow start to work and all stuck emails - deliver to recipients. But this works only for 10-15 minutes and after - all the same.

I've tried:

1. Change DNS settings via ECP and powershell like described here:

http://thoughtsofanidlemind.com/2013/03/25/exchange-2013-dns-stuck-messages/

So now i see this in powershell:

[PS] C:\Windows\system32>Get-NetAdapter|fl *InterfaceGuid*


InterfaceGuid : {57BB352D-ADC7-4DFF-B130-D69E20B07BAD}



[PS] C:\Windows\system32>Get-TransportService -Identity exch3|fl *dns*


ExternalDNSAdapterEnabled : True
ExternalDNSAdapterGuid    : 57bb352d-adc7-4dff-b130-d69e20b07bad
ExternalDNSProtocolOption : Any
ExternalDNSServers        : {192.168.20.181, 192.168.50.100}
InternalDNSAdapterEnabled : True
InternalDNSAdapterGuid    : 57bb352d-adc7-4dff-b130-d69e20b07bad
InternalDNSProtocolOption : Any
InternalDNSServers        : {192.168.50.100, 192.168.20.181}
DnsLogMaxAge              : 7.00:00:00
DnsLogMaxDirectorySize    : 100 MB (104,857,600 bytes)
DnsLogMaxFileSize         : 10 MB (10,485,760 bytes)
DnsLogPath                :
DnsLogEnabled             : False

2. I have enough space on each disk, so 'Back pressure' shouldn't affect on my server.  Anyway i tried to disable in edge config file - the same, issue persist.

3. Tried to add records to host file for this server - issue persist.

4. Tried to reboot services, server.

5. Tried to recreate mail queue file - issue persist.

6. Tried to add google DNS as forward servers to my integrated DNS server - the same.

Any other suggestions?

August 23rd, 2015 1:33am

What CU is this? Those issues went away a long time ago, in the early days of Exchange 2013.

Ensure all Exchange Services are started and get the servercomponent state;

get-servercomponentstate <server>

They should all be active.

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August 23rd, 2015 11:54am

I have CU4.

All services running, but i have found this:

Service Microsoft Exchange Mailbox Transport Submission.  51 starts were made since the last clean stop. Startup will be delayed until 8/24/2015 1:15:05 PM.

how ever this service running in service llist and all looks like fine.

[PS] C:\Windows\system32>get-servercomponentstate exch3

Server                                  Component                               State
------                                  ---------                               -----
exch3.internal.dreamscapenetworks.com   ServerWideOffline                       Active
exch3.internal.dreamscapenetworks.com   HubTransport                            Active
exch3.internal.dreamscapenetworks.com   FrontendTransport                       Active
exch3.internal.dreamscapenetworks.com   Monitoring                              Active
exch3.internal.dreamscapenetworks.com   RecoveryActionsEnabled                  Active
exch3.internal.dreamscapenetworks.com   AutoDiscoverProxy                       Active
exch3.internal.dreamscapenetworks.com   ActiveSyncProxy                         Active
exch3.internal.dreamscapenetworks.com   EcpProxy                                Active
exch3.internal.dreamscapenetworks.com   EwsProxy                                Active
exch3.internal.dreamscapenetworks.com   ImapProxy                               Active
exch3.internal.dreamscapenetworks.com   OabProxy                                Active
exch3.internal.dreamscapenetworks.com   OwaProxy                                Active
exch3.internal.dreamscapenetworks.com   PopProxy                                Active
exch3.internal.dreamscapenetworks.com   PushNotificationsProxy                  Active
exch3.internal.dreamscapenetworks.com   RpsProxy                                Active
exch3.internal.dreamscapenetworks.com   RwsProxy                                Active
exch3.internal.dreamscapenetworks.com   RpcProxy                                Active
exch3.internal.dreamscapenetworks.com   UMCallRouter                            Active
exch3.internal.dreamscapenetworks.com   XropProxy                               Active
exch3.internal.dreamscapenetworks.com   HttpProxyAvailabilityGroup              Active
exch3.internal.dreamscapenetworks.com   ForwardSyncDaemon                       Active
exch3.internal.dreamscapenetworks.com   ProvisioningRps                         Active
exch3.internal.dreamscapenetworks.com   MapiProxy                               Active
exch3.internal.dreamscapenetworks.com   EdgeTransport                           Active

Found similar topic:

https://social.technet.microsoft.com/Forums/exchange/en-US/539ebc03-c58e-43c1-a82a-251a8c5e46bc/mailflow-works-every-2-hours-for-10-minutes-and-stops-again?forum=exchangesvrsecuremessaging

August 24th, 2015 12:06am

Hi,

Please check the event viewer to see if there are any other events about Mail submission service during no working mail flow.

And check the setting of send connector, if (Use the external DNS lookup settings on servers with transport roles) is marked then please unchecked the box and restart the transport service.

Run the following command to remove external DNS settings

Set-TransportService -ExternalDNSAdapterEnabled $true -ExternalDNSServers $null.

Now, restart the transport service to check the mail flow.

By the way, I suggest to upgrade exchange to the latest CU to check this issue.

Best Regards.
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August 24th, 2015 4:54am

after some time following error has gone and mail flow start work correctly with out any changes:

Service Microsoft Exchange Mailbox Transport Submission.  51 starts were made since the last clean stop. Startup will be delayed until 8/24/2015 1:15:05 PM.


  • Edited by badbe 18 hours 52 minutes ago
  • Marked as answer by badbe 18 hours 52 minutes ago
August 28th, 2015 8:39am

after some time following error has gone and mail flow start work correctly with out any changes:

Service Microsoft Exchange Mailbox Transport Submission.  51 starts were made since the last clean stop. Startup will be delayed until 8/24/2015 1:15:05 PM.


  • Edited by badbe Friday, August 28, 2015 12:38 PM
  • Marked as answer by badbe Friday, August 28, 2015 12:39 PM
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August 28th, 2015 12:38pm

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