Hello, Has anyone had an issue with Mailbox Management policies not applying after a change has been made to them? I am currently testing some scenarios and settingsin our QA environment for a rollout of policies I need to implement into our production evnvironment. I create a policy and then run it against the test mailboxes in which it successfully finds the mailboxes and takes the correct actions according to the settings. However, if I go in an change anything in the policy, which has only been to simply change the action it would take, the next time I run the policy it does not find any mailbox to apply to even though nothing has been changed with the filter. I open the policy back up, click on Modify for the filter and test to be sure it is returning the correct search results of test mailboxes. I made sure replication was not an issue as well. It seems the only way to fix it was to reboot the QA server and run the policy again, and then it actually works. Any insight would be appreciated, thanks... Ron

How long are you waiting after you apply the policy? Perhaps the System Attendant is caching the policy settings.

During the day I am waiting anywhere between 30 to 60 minutes. I also would make the change before leaving work for the night and in the morning, the results are still the same with the policy not applying.

Yep, then the cache is probably not the issue. The longest that Exchange ever caches anything (at least that I am aware) is 2 hours.

Are you running with the schedule or kicking it off yourself with system manager? Might be interesting to know if it made a difference. I have some strange things like this happen sporadically if you are setting a custom parameter.

I am running these manually, I did once run it on a schedule too, but it still seemed to not touch the mailbox. I did however during testing today after the System Attendent was mentioned decided to restart the services rather than reboot the box. I restarted just the Information Store service at first but no effect. I then restarted the Mailbox Management service, still no effect. Lastly I restarted the System Attendent, this did seemed to work. I seem to have to restart it each time I make a change in order for the change to really take effect.

It might be a timing issue. Are you right clicking in the policy and choosing "apply this policy now"... and then kicking off the mailbox management process?

It seems like once I restart the System Attendant that the policy will actually take effect correctly. This is a QA environment I have been running in for testing purposes, so there may be some other outstanding issues on the server I am working on. As for now I will look into the server further to be up to date and just restarting the SA service as a quick fix in the meantime so I can continue my testing. Thanks to all those who have replied, if I find the root cause I will post it here.

Have you specified an account for the process to run under? Event ID 9314 Pete Long PeteNetLive