Hi. We have setup Exchange 2007 to use MAPI and we are also using a third party helpdesk system where all emails are sent through a support system. Basically, the original sender gets tagged with just the email address, internal_alert@company.com, but we need it to display the username, which is actually included in the host header as, From: John Doe <internal_alert@company.com>. How do I force exchange to display John Doe and not the email address? Thank you for your help. Jasonjason

That's not going to happen unless the helpdesk system authenticates to the server when it drops messages on it. I assume the HD system is currently submitting messages to Exchange anonymously? It'll obviously claim it's internal_alert@domain.com but if it authenticates you're going to see the name. "jasonkim" wrote in message news:2eea741b-1c31-44f6-a6c4-cdea506600f9... Hi. We have setup Exchange 2007 to use MAPI and we are also using a third party helpdesk system where all emails are sent through a support system. Basically, the original sender gets tagged with just the email address, internal_alert@company.com, but we need it to display the username, which is actually included in the host header as, From: John Doe <internal_alert@company.com>. How do I force exchange to display John Doe and not the email address? Thank you for your help. Jason jasonMark Arnold, Exchange MVP.

Thank you for your response, Mark. From what I can tell, the internal_alert@domain.com account is being authenticated via login credentials on the domain. In this scenario, we've setup two accounts in both Exchange and the HD system (support & internal_alert@domain.com). Here is the mail flow: user@outsidedomain.com submits an issue to support@domain.com. Exchange routes it to the HD software, populates the issue in the designated issue box, then the HD system sends internal users alerts internal_alert@domain.com with the content of the original message. The HD system is using the server's SMTP service for outgoing messages. If you can point me to the correct configuration, that would be very helpful. Our old IMAP mail server did not have this issue. Thank you very much!jason

Is the name going to be variable (I.e. the name of the original person submitting the case) or is it the name that is attached to the account your helpdesk system is logging onto? In either case it's up to your HD system to enter that information in the "rcpt from" part of the SMTP conversation. What happens on that line? "jasonkim" wrote in message news:373080db-de34-4653-ba63-9f6dfe30366f... Thank you for your response, Mark. From what I can tell, the internal_alert@domain.com account is being authenticated via login credentials on the domain. In this scenario, we've setup two accounts in both Exchange and the HD system (support & internal_alert@domain.com). Here is the mail flow: user@outsidedomain.com submits an issue to support@domain.com. Exchange routes it to the HD software, populates the issue in the designated issue box, then the HD system sends internal users alerts internal_alert@domain.com with the content of the original message. The HD system is using the server's SMTP service for outgoing messages. If you can point me to the correct configuration, that would be very helpful. Our old IMAP mail server did not have this issue. Thank you very much! jasonMark Arnold, Exchange MVP.

Mark, the name is going to be variable, i.e., Unique User of person submitting the case <internal_alert@domain.com>. This is what the RCPT from field looks like. Both OWA and Outlook do not display this information from Exchange. Only the email address is shown.jason

Yeah, I can see that. If you authenticate to Exchange it's going to "overwrite" (note that I scary-quoted that word so do not read literal meaning into it!) the stuff that comes through 'Mail From' because it knows the full details of the person that actually, submitted the message. In one sense it's a safeguard to prevent spoofing the message. I'm not the guy to tell you how to fix this one though but now you've provided much more information you might now get someone jump in. "jasonkim" wrote in message news:3c93eef6-143c-4735-954b-6adf2609f020... Mark, the name is going to be variable, i.e., Unique User of person submitting the case <internal_alert@domain.com>. This is what the RCPT from field looks like. Both OWA and Outlook do not display this information from Exchange. Only the email address is shown. jasonMark Arnold, Exchange MVP.

Thank you for your time, Mark. Can someone from the Exchange team please help?jason

Hi Jason, Per your description, the HD system is using the server's SMTP service for outgoing messages. So, in my opinion, the third party application send the email as anonymous user and have not been authenticated. Some useful information for you: http://msexchangeteam.com/archive/2006/12/28/432013.aspx and here. Regards! gavin

Hi! I have the same problem with exchange 2010. Someone with an idea? BR, Kucht