We are running Exchange 2010 Standard with Email Retention policies enabled and 200 licenses of Some users can see their Archived mailbox and others cannot. All users can see their archive when logged into Outlook Web Access. I've downloaded a standalone copy of Outlook 2010 from Technet and installed on a generic laptop. If I log in as any of the users on the laptop the archive is present for every user. If I go to the individual's machine where Office 2010 is installed the archive folders are not displayed. We have 200 Exchange Std Cal's, 200 Exchange Enterprise Cal's and 200 Windows 2008 r2 Cal's so I think everything is ok there. Can anyone shed some light and help determine why the end user cannot see their archive mailbox via Outlook 2010? Thanks in advance. JIm Boettger

Have you tried creating a new profile on one of the workstations?Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Hi Jim, Do all the clients all use the same version of outlook? Or I would wait for a period time, and then confirm the issue is still exists. Some information for you: http://support.microsoft.com/kb/983473 If the issue still exists, please fell free to let me know. Regards! Gavin TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Gavin, thanks for responding. At the individual desktop we are using Office Business and Home. The laptop is a stand alone install of Outlook downloaded from Technet. Version # of MS Office on both machines is 14.0.5128.5000 9 (32 bit) THanks Jim

Hi Jim, I would download a new latest version copy of office 2010, and confirm it is professional plus, and then make some tests. Regards! Gavin TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I do have a version of Office Pro Plus running and it displays the Archive folder. What I don't understand is why the stand alone copy of Outlook works fine and an Office Pro works fine but Office Home and Business Editions does not work. Is the email retention stuff only supported in Office Pro? Come on Microsoft you're killing the little guy! I can't afford 200 licenses of Office Pro at 400 per desk, plus 185 people have absolutely no need for MS Access or Frontpage or anything other than Word, Excel, and Outlook. Powerpoint is a waste here for the most part as well. What on earth does the Enterprise CAL provide? SOrry for the rant but this would really stink if there isn't a way to use the retention stuff with Office Home and Biz Edition. Thanks JIm