Hi there, I am trying to create Managed Custom Folder for all users using the following steps on Exchange Server 2007 SP1, but the folder still failed to show in the user mailbox. 1. Create a Managed Custom Folder 2. Create a Managed Folder Mailbox policies. 3. Assign the Mailbox policies to the usersunderusers' "Messaging Records Management". How to force the folder to display on the client side? Clients are running both Office 2007 SP0 and Outlook 2003 SP3 Thanks

Did you schedule the managed folder assistant? It's step 5 on my article here: http://www.msexchange.org/articles_tutorials/exchange-server-2007/compliance-policies-archiving/exchange-2007-messaging-records-management-part2.html