I posted in the MS Exchange forum about the server side of this issue, but before proceeding, I want to get clear on what to do on the client computer.

A user married and requested a name change, let's say from Mary Smith to Mary Doe. I followed directions to change the name in AD and added the new name to her email addresses in her Exchange mailbox properties. I set the new name as the reply-to address.

She logged in to her laptop running Windows 7 Pro x64 with her changed username. She could only get her old mail. I changed her name in the mail applet, and now she gets this message:

"Your mailbox has been temporarily moved on Microsoft Exchange Server.  A temporary mailbox exists, but might not have all of your previous data. You can connect to the temporary mailbox or work offline with all of your old data. If you choose to work with your old data, you cannot send or receive email messages."

There are option to use the temp mailbox, use old data, or cancel.

In checking on the server, the old msmith mailbox is in the Disconnected Mailboxes container.

I'm advised at the server forum to delete the new AD account for mdoe, create a new user mdoe, and connect msmith's disconnected mailbox to the new mdoe account. Also to export any mail already received by mdoe so it can later be imported into the new mailbox.

This has been so messed up, and I don't want to make it even worse. What do I do to get her logged in properly on the client laptop? On the C drive there is a user msmith, no user mdoe. (I had read that Windows won't let you rename that folder, so I left it as is.) In the Mail applet, there are two profiles for this user: one called Outlook (which should be the old msmith mail account that got disconnected) and a new one called mdoe that I created in trying to fix this. Currently I'm unable to get into the properties for msmith, since it is not yet reconnected.

Once I have made the changes in Active Directory, what are the correct steps to get this working for her on the laptop?

Thanks.

Hi,

Actually you were adviced with the correct steps.

In my opinion, the thing comes first should be to move emails from the old mailbox to the new one. Generally if you want to do this in Outlook, you need to first export the emails from the old mailbox to a .pst file, then configure the new mailbox in Outlook, import the emails. After everything is done, you can delete the old mailbox from Outlook and Exchange.

But as you mentioned above, you seems unable to open the old mailbox in Outlook now, there may be methods on Exchange to move emails from the old mailbox to the new one, we can ask the question in Exchange forum:

https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver

After the above is done in Exchange, create a new Outlook Profile to setup the new mailbox.

Regards,