Currently I able to  only view an excel 2007 document that is shared among a few people. The issue is that my copy that I view on my everyday machine is missing information. If I move to another machine all of that missing information is there. I have deleted the profile on my computer and this fixed the problem but when I closed the Excel document and opened it again the problem returned. Any advice? I assume it has something to do with my specific machine and my profile.

Hi JKlingbiel,

Based on your description, my understanding was you copied the file from companys network to your local computer but you >>missing information<< in it. It works fine in other users computer.

Could you tell me what is the >>missing information<<? Did you lose the format, image, content, object etc.?

If this issue only appeared in a particular file or in all excel files? What is the format of the file, *.xls or *.xlsx?

And this file worked fine in other users computer, it seems that this excel file is not damaged. I suppose if this issue might be caused by your Office client? I suggest you repair your Office 2007, and there are 2 methods you can try.

For 2007 Office programs that use menus

1. Start the 2007 Office program.
2. On the Help menu, click Office Diagnostics.
3. Click Continue.
4. Click Run Diagnostics.
5. If a problem is identified, Office Diagnostics may offer to run the repair process.

For 2007 Office programs that use the Ribbon

1. Start the 2007 Office program.
2. Click the Microsoft Office Button, and then click program_name Options.
3. In the program_name Options dialog box, click Resources, and then click Diagnose next to office diagnostics.
4. Click Continue.
5. Click Run Diagnostics.
6. If a problem is identified, Office Diagnostics may offer to run the repair process.

You could refer to this link:

https://support.microsoft.com/en-us/kb/924614

After repairing Office if this issue still exists, please be a bit more precise explain your requirement or you can upload a screenshot so that I can get more accurate solutions to this problem. Im glad to help and follow up your reply.

If you cant upload a screenshot about your issue, you could send this screenshot to our email address:

ibsofc@microsoft.com I'd like to help you check it.

Please Note: The email subject you should use the URL or the Title Name of your case.

Hope its helpful.

Regards,

George Zhao
TechNet Community Support

George,<o:p></o:p>

I mapped the drive for the network to the local machine. It is a .xls.  I tried this on two different machines and had the same result of the missing information on only one machine. The missing information that I am referring to is just missing data in some cells. There also doesn't seem to be a pattern as to what cells are missing information. I will try all of the solutions you suggested as those were next on my list of troubleshooting. I just find it a little odd that on one machine the excel information is complete and on a different machine it is incomplete. 

I have repaired Office 2013 and have still not had any success. The problem is that some of the Excel information is missing from the document when it is open ONLY on one machine and not on any other machine. 

Any additional troubleshooting would help.

Thank you

Janel

Hi Janel,

You said youre using Office 2013 and the file is .xls formatting.

First I suggest you check other users version of Office, if other users as the same as yours.

If theyre using different version of Office, you can try to covert .xls to xlsx and check if it works fine, this issue might be caused by the Compatibility mode in office 2013.

1. Click the File tab to access Backstage view.
2. Locate and select Convert command.
3. The Save As dialog box will appear. Select the location where you want to save the workbook, enter a file name for the presentation, and click Save.
4. The workbook will be converted to the newest file type.

Now please open the .xlsx file and check if it works fine.

Hope its helpful.

Regards,

George Zhao
TechNet Community Support