Please help!

Microsoft Office - Home and Student 2013 on a Windows 8 laptop (Acer Aspire V5)

I keep trying to open Microsoft Excel and if I try and open an existing document or create a new one I get a message "Microsoft Excel has detected a problem". After a moment I then get the message "Microsoft Excel has stopped working - A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". I have tried the usual, shut down and start again, uninstalled and installed office again, been on the control panel in programs and clicked on changes. its been through the Microsoft update 4 times now and it still isn't working.

Any ideas please.

Hi

Did the issue still occur when you close your antivirus software?

Try opening word or excel in safe mode.

Click Win+R, type winword /safe or excel /safe.

Go to file>options>add-ins and select COM add-ins, uncheck the add-ins.  

If it doesnt work, we recommend you check the issue in clean-boot,

For detailed information about clean-boot, refer to the following link:

 http://support.microsoft.com/kb/929135

Regards

Tylor Wang
TechNet Community Support

• Proposed as answer by TylorWangMicrosoft contingent staff, Moderator Monday, August 26, 2013 1:42 AM
• Marked as answer by Judy_ZhouMicrosoft employee, Moderator Thursday, August 29, 2013 9:27 AM

Thank you Tylor. The first suggestion worked perfectly!  

Hi Tylor,

I have been looking for a solution since 3 days and at last I found your topic; thank you very much, my pb is solved!!

Best regards

David

Tylor,

You are awesome thanks. My wife has a Lenovo touchscreen, we just installed an Epson printer.

I don't know how it got installed, but the add-in that was the problem was ABBYY Fine Reader. 

Thanks!

SPOT on!  I missed the simplest thing >:0

Thank you!!!!!!!!!!!!!!!