We have a little problem that is causing minor irritation to our users. 

Scenario: Users across the country access our server via Citrix and use an Office 2013 Professional Plus suite installed on the server (A Hyper-V virtual server on on a DB server (Yes we know this isn't an ideal situation)). Each user has a subscription to Office 365 enabling them to use full office suite (Business Essentials and ProPlus). 

Citrix environment running on Windows Server 2008 Std R2 (SP1)

Problem: We set up our Citrix environments with a map to our File Server (lets call it Z:/). Users open an Excel/Word file from Z:/My Folder. Generally the user would edit the document, but edited or not, when the file is closed the program pops up a window:

Microsoft Excel/Word has stopped working

Windows can check online for a solution to the problem.

-> Check online for a solution and close the program

-> Close the program

-> Debug the program

Problem signature:
  Problem Event Name: BEX
  Application Name: EXCEL.EXE
  Application Version: 15.0.4719.1000
  Application Timestamp: 552cf0b0
  Fault Module Name: Csi.dll
  Fault Module Version: 15.0.4711.1003
  Fault Module Timestamp: 55376872
  Exception Offset: 0047c391
  Exception Code: c0000409
  Exception Data: 00000000
  OS Version: 6.1.7601.2.1.0.16.7
  Locale ID: 2057

Additional information about the problem:
  LCID: 1033
  skulcid: 1033

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Pressing  "Check online for a solution and close the program" does nothing. I get a progress indicator and then it vanishes. No webpage, nothing but my desktop.

Pressing  "Close the program" does exactly that and appears to be the only way to carry on.

Pressing  "Debug the program" offers me the option of opening the program in Visual Studio, which is probably not going to be of much use to me.

However, the document still saves and can be opened. This issue only appears to be a nuisance when closing documents while using network locations. Local files appear to be unaffected. 

Usually I could repair the installation, but due to the number of people using the software via Citrix, we would have to contact a lot of people and tell them to stop work. Secondly, it was a nightmare trying to get Office 2013 working on that server in the first place, thanks to Microsoft's horrific Office 365 plans and licensing u-turns, but that's another (satisfactorily resolved) story.

If anyone can shed some light on this annoying crash I'd appreciate any advice. I can replicate the issue through my own Citrix login too.

Many thanks

I too have the same problem with excel, and with word office 2013.  I am assuming you would too. 

I have tried the repair, uninstall, and fixit and still have the same problem.

This is my error

Problem signature:

  Problem Event Name: BEX

  Application Name: WINWORD.EXE

  Application Version: 15.0.4569.1504

  Application Timestamp: 52c5eccd

  Fault Module Name: Csi.dll

Fault Module Version: 15.0.4711.1003

  Fault Module Timestamp: 55376872

  Exception Offset: 0047c391

  Exception Code: c0000409

  Exception Data: 00000000

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

Additional information about the problem:

  LCID: 1033

  skulcid: 1033

Based on my search and testing I am still faced with the same frustration.  Look forward to additional suggestions as well.  Thank you.

We are experiencing the same issue with Excel and Word 2013.

• Problem signature:
    Problem Event Name: BEX
    Application Name: EXCEL.EXE
    Application Version: 15.0.4569.1504
    Application Timestamp: 52c5e9e1
    Fault Module Name: Csi.dll
    Fault Module Version: 15.0.4711.1003
    Fault Module Timestamp: 55376872
    Exception Offset: 0047c391
    Exception Code: c0000409
    Exception Data: 00000000
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
  Additional information about the problem:
    LCID: 1033
    skulcid: 1033

We are using folder re-direction. "Documents" folder is in user's default network drive. If a blank file is opened and no changes are saved the error will not show. If the same file is opened from the local drive "C:" the error will not show. (Error shows when the file is open from the network.)

About Excel:
Microsoft Excel 2013 (15.0.4569.1504) MSO (15.0.4569.1506) 32 bit
Part of Microsoft Office Professional Plus 2013

Product ID: 00216-40000-00000-AA648

About Windows:
Windows 7 Enterprise
Service Pack 1
64-bit

Thank you,

• Edited by VktorDM 23 hours 58 minutes ago

We are experiencing the same issue with Excel and Word 2013.

• Problem signature:
    Problem Event Name: BEX
    Application Name: EXCEL.EXE
    Application Version: 15.0.4569.1504
    Application Timestamp: 52c5e9e1
    Fault Module Name: Csi.dll
    Fault Module Version: 15.0.4711.1003
    Fault Module Timestamp: 55376872
    Exception Offset: 0047c391
    Exception Code: c0000409
    Exception Data: 00000000
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
  Additional information about the problem:
    LCID: 1033
    skulcid: 1033

We are using folder re-direction. "Documents" folder is in user's default network drive. If a blank file is opened and no changes are saved the error will not show. If the same file is opened from the local drive "C:" the error will not show. (Error shows when the file is open from the network.)

About Excel:
Microsoft Excel 2013 (15.0.4569.1504) MSO (15.0.4569.1506) 32 bit
Part of Microsoft Office Professional Plus 2013

Product ID: 00216-40000-00000-AA648

About Windows:
Windows 7 Enterprise
Service Pack 1
64-bit

Thank you,

• Edited by VktorDM Sunday, May 17, 2015 7:32 AM

We are experiencing the same issue with Excel and Word 2013.

• Problem signature:
    Problem Event Name: BEX
    Application Name: EXCEL.EXE
    Application Version: 15.0.4569.1504
    Application Timestamp: 52c5e9e1
    Fault Module Name: Csi.dll
    Fault Module Version: 15.0.4711.1003
    Fault Module Timestamp: 55376872
    Exception Offset: 0047c391
    Exception Code: c0000409
    Exception Data: 00000000
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
  Additional information about the problem:
    LCID: 1033
    skulcid: 1033

We are using folder re-direction. "Documents" folder is in user's default network drive. If a blank file is opened and no changes are saved the error will not show. If the same file is opened from the local drive "C:" the error will not show. (Error shows when the file is open from the network.)

About Excel:
Microsoft Excel 2013 (15.0.4569.1504) MSO (15.0.4569.1506) 32 bit
Part of Microsoft Office Professional Plus 2013

Product ID: 00216-40000-00000-AA648

About Windows:
Windows 7 Enterprise
Service Pack 1
64-bit

Thank you,

• Edited by VktorDM Sunday, May 17, 2015 7:32 AM

Csi.dll's description is "Microsoft Office 2013 component - Office Document Cache", try this: C:\Users\{user}\AppData\Local\Microsoft\Office and renamed the Spw folder

KR

Hi All,

Based the event log, please see the similar issue. I copied the reply here:
==

My system admin installed all available updates directly from Microsoft - not just those that had been "approved" for internal distribution.  About 3 hours and 70+ updates later, the problem is no longer occurring.  I still have several different versions of CSI.DLL in several places other than system32, but everything looks like it's working.

==

https://social.technet.microsoft.com/Forums/office/en-US/7bf4d365-074b-4b27-8ed0-e4417fd9a512/a-problem-caused-the-program-to-stop-working-error-when-closing-all-office-apps-after-opening?forum=officeitpro

Hope it's helpful.

Regards,

George Zhao
TechNet Community Support

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Thanks

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Thanks

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

This was not the correct fix. I had not responded as I was away on holiday for a while. I have also unmarked the proposed solution as the answer as this was not a resolution.

I have no csi.dll files anywhere on a known good computer or on the Citrix computer and all updates to Microsoft Office are applied.