I am using Outlook 2010 (version 14.0.4760.1000) and am experiencing a problem in the search results list where the last letter of the sender, subject and folder (possibly any field with character data) is truncated by 1 character. For example, if the sender's name is "John Smith", this would be displayed as "John Smit", "Inbox" is displayed as "Inbo".

Outlook is set up as a POP3 client and uses 2 Data Files.  The problem only seems to occur with search results from the default data file.

It looks to me like this is a bug. Any ideas?

Hi,

Thank you for using Outlook IT Pro Discussions forum. 

From your description, I understand that the last letters of the searched results are missing in Outlook. If there is any misunderstanding, please feel free to let me know.

This behavior is very strange. We can try to create a new profile to test the issue.

Here are the detailed steps on how to create a new profile to test this issue

==============

1.       Exit Outlook.

2.       Go to Start > Control Panel, click or double-click Mail.

Mail appears in different Control Panel locations depending upon the version of the Microsoft Windows operating system, Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook is installed.

The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of window, type Mail. In Control Panel for Windows XP, type Mail in the Address box.

Note    The Mail icon appears after Outlook starts for the first time.

The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select the profile name, and then click Properties.

3.       Click Show Profiles. Choose Prompt for a profile to be used.

4.       Click Add.

5.       Type a name for the profile, and then click OK.

6.       Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.

7.       Start Outlook, and choose this new profile.

If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.

Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

Best Regards,

Sally Tang

I'm afraid the new profile didn't improve things.

It did mean that I had to reindex though because pre-existing mail would not appear in search results at all.

I'm seeing the same problem apparently -- the last character in the 'from' and 'subject' fields is missing when I search in all mail items. The new profile idea did not work for me either. Whatever it is, it isn't just dwalker3's data file. In my case, it affects search results from 3 of 7 archives in my 'all mail' searches. Search results from the other four archives display normally and do not truncate the last character.

I'm on Windows 7 32-bit. Outlook 2010, 14.0.4760.1000 (32-bit).

I am also seeing this behaviour. Last character is missing on the From , Subject and In Folder fields.

As with the last message in the thread, my version is Outlook 2010, 14.0.4760.1000 (32-bit). I am running in 64-bit Windows 7.

Some more information that does not appear (and may not affect) the previous writers:

- It does not affect a search that is conducted within one Folder. It is only apparent if I click the link "Try searching again in All Mail Items".

- It happens in my Outlook and Archive data files; both show this behavious in the same way.

I'm seeing this behaviour too. My version and OS is the same as ggrinton's.

Cheers,

Steve.

I have the same problem.  Has anyone heard of a resolution?

Thanks!

Not found a solution yet, but haven't really been looking. At the moment, I'm just living with it but I was hoping that Sally Tang would come back with a suggestion or at least acknowledge that it was an issue.

Is this thread dead? Am having same difficulty with Outlook 2011. If there is help available, will send more info.

Additional info to Microsoft.

Problem does not occur, as stated in another posting, when searching in only one folder, the "current foloder".  It occurs, with Outlook 2010 when searching in "All Subfolders" or "All Outlook Items."  This certainly sounds like a bug within Outlook and Microsoft should address it. 

See previous post ...   Clarification....    did not mean to imply that another posting was wrong, I actually meant that the other posting was right.  The problem does not occur in the current folder but does occur for either All Subfolders or All Outlook Items.  To reemphasize, this sounds like a bug, just like the very first posting that started this thread.

Hi Sally,

As you can see in this thread, the problem persists and seems a (simple) bug to us. Could you provide some feedback on your actions ?

Regards

Tom

Sally,

Your lone posting is not the answer to the problem.  The problem persists, it occurs on multiple machines, and it is reproducible.  Please tell us if this has been submitted as a bug report or whether anyone at Microsoft is aware of the problem.

Sally,

   This suggestion doesn't work.  It's been a year and many people have posted having the same problem.  Can we please get a response?  Thanks!

Alan

Sally,  (or someone from Microsoft).....

It's hard to believe that there has been no activity within Microsoft on this issue.  Maybe it's not a big enough problem  ...    maybe no one at Microsoft is watching this forum.  It is a persistent problem and it is definitely a bug.  Just a couple days ago, when searching email (with search-displays missing last letters of course), I did a second search and it displayed no results ....  but when I did another search by deleting the last letter of the name in the search box, results were displayed.  It all points to a small bug that can be fixed in an Office update.

I expect there are thousands of users who are experiencing the same problem but don't know how to post to this forum.  It would certainly be nice if someone would just post a response that either MS recognizes the problem and will work on it, or that MS deems it too unimportant to be solved.

Dave

I am having the same issue with Version 14.0.6023.1000 (32 bit) on a Windows 7 (64 bit) desktop PC.

The same truncated result appears on the search results through all the PSTs, including the current one.

All my PSTs are fairly complex, so I haven't tried to create a new one.  I also have to access some of the files with older versions of Outlook, so I haven't adopted the new Version 2010 default since it can't be viewed in older versions.

I realized that my PSTs are all from previous versions of Outlook and now in use by Outlook 2010.  

Is anyone using a native, nothing imported, 2010 PST and getting the same results, or is everyone's scenario the same as mine, with older PSTs open?  Also, is anyone using the Outlook Data File (97-2002) format?  Perhaps that's the cause.  Only the new, native file format, when used alone, avoids this truncation?

If I had the time, I'd experiment with different combinations, but perhaps some already have.

Thanks.

ed9213

Any update on this problem?

I got the same problem here.

I did a reinstall, a scanpst.exe, nothing worked.

Rebuild outlook / windows index, still not working.

And what about the office service pack? Will it solve it?

Regards

To everyone who still have this issue, see if it still occurs after applying Office 2010 Service Pack 1.
If so, try the regular Windows Search fixes (scanpst, rebuild index, etc).
See; http://www.msoutlook.info/quest

I guess the Microsoft moderator is ignoring this thread.  It certainly appears there is a bug and my bet it would be very easy to fix (such as one line of source code) ....  

I guess it will take someone with a paid support account to raise the issue to finally generate a ticket to fix the bug.

PROBLEM SOLVED!  (I think).

Seems that for Outlook Data Files in old (2002-2005 or so Outlook format, non-'unicode'?), last letter is missing.

If you create a new data file in 'modern' Outlook format (supports Unicode), then last letters are not missing.

With multiple Outlook data files attached to Outlook:  Do a search.  Old files are missing last letters, new files are not.

I think there was an entry in this forum or another that had the question if 'old format' was the problem.  There was no answer and it has take me this long till I finally decided to try it.  Of course, after making the non-trivial import (below) you must wait for a new rebuild of search indexes.

To fix the problem if it bugs you, you must create a new Outlook file in the modern format, then you must import all messages from the old file into your new file -- I'll let you figure out how to import, it's not hard, just not complete intuitive.

Word of advice:  Be sure old file is clean -- the import process is not perfect.

Another word of advice cause it took me several minutes (translated 5's of minutes) to determine that to make new file active you must go to Account Settings and set the new file as the default file.

Plus several other minor difficulties but I suspect all in this forum can solve.

P.S.  I can forgive Microsoft on this one although I was pretty upset for a while.  It wouldn't be worth any kind of a software update testing process to support the old '2005' data-file-format.  At the same time I would have thought an Outlook 'professional' would have instantly known the issue.  (presuming I'm right).

PROBLEM SOLVED!  (I think).

Seems that for Outlook Data Files in old (2002-2005 or so Outlook format, non-'unicode'?), last letter is missing.

If you create a new data file in 'modern' Outlook format (supports Unicode), then last letters are not missing.

With multiple Outlook data files attached to Outlook:  Do a search.  Old files are missing last letters, new files are not.

I think there was an entry in this forum or another that had the question if 'old format' was the problem.  There was no answer and it has take me this long till I finally decided to try it.  Of course, after making the non-trivial import (below) you must wait for a new rebuild of search indexes.

To fix the problem if it bugs you, you must create a new Outlook file in the modern format, then you must import all messages from the old file into your new file -- I'll let you figure out how to import, it's not hard, just not complete intuitive.

Word of advice:  Be sure old file is clean -- the import process is not perfect.

Another word of advice cause it took me several minutes (translated 5's of minutes) to determine that to make new file active you must go to Account Settings and set the new file as the default file.

Plus several other minor difficulties but I suspect all in this forum can solve.

P.S.  I can forgive Microsoft on this one although I was pretty upset for a while.  It wouldn't be worth any kind of a software update testing process to support the old '2005' data-file-format.  At the same time I would have thought an Outlook 'professional' would have instantly known the issue.  (presuming I'm right).