After migrating to Exchange 2013 I don't see the "Show Recovery Password" feature anymore. Is it really gone or am I just not seeing it; if it is gone how would I go about changing a users PIN if they forget theirs?

After migrating to Exchange 2013 I don't see the "Show Recovery Password" feature anymore. Is it really gone or am I just not seeing it; if it is gone how would I go about changing a users PIN if they forget theirs?

That option is only available if the device supports it. ( Iphones for example do not support this)

What kind of mobile device is this? 

Yes, that has always been the case.

My question isn't about any specific device as it is about Exchange 2010 vs. 2013 and the "Feature" ""Show Recovery Password".

Where is it?

Assuming its enabled for the AS policy,

Set-MobileDeviceMailboxPolicy -PasswordRecoveryEnabled $True

then :

Get-mobiledeviceStatistics -mailbox <user> |FL *recovery*

will show it if supported by the device

please see below, what identity?

I would like this for everyone not just individuals.

Also, this was enabled in 2010 so its possible since I'm still using the same policy its working I just can't see it anywhere, where would a user see it?

I personally have a Windows phone and I don't see mine anywhere, when I run the FL output I get this, see below.

Use to be able to see it in 2010 webmail. Even those devices that didn't support it at least showed it in 2010 webmail it was just greyed or disabled while supported devices showed it.

I have a supported device, where do I see it?

Alternatively - when a users calls me and asks me to change their Mobile device password how would I do that?

Thanks for your help.

• Edited by jamicon 15 hours 1 minutes ago

please see below, what identity?

I would like this for everyone not just individuals.

Also, this was enabled in 2010 so its possible since I'm still using the same policy its working I just can't see it anywhere, where would a user see it?

I personally have a Windows phone and I don't see mine anywhere, when I run the FL output I get this, see below.

Use to be able to see it in 2010 webmail. Even those devices that didn't support it at least showed it in 2010 webmail it was just greyed or disabled while supported devices showed it.

I have a supported device, where do I see it?

Alternatively - when a users calls me and asks me to change their Mobile device password how would I do that?

Thanks for your help.

• Edited by jamicon Wednesday, March 11, 2015 4:19 PM

Nobody? Anybody? I can't be the only one with this question?