We've recently begun to notice that the mouse cursor will disappear once it is within any of the Outlook 2010 Windows. It doesn't seem to be consistent with machine type or mouse type.

These are all Windows 7 Enterprise systems also.

Hi,

 

 

From your description , I understand that your mouse cursor disappeared as long as it is in the Outlook window.

 

I recommend you check this setting:

 

Mouse Properties in the Control Panel. Uncheck  "Hide Pointer While Typing" option

 

Also you should check add-ins.

 

 

Sincerely,

 

Harry 

 

 

• Marked as answer by Harry YuanModerator Thursday, December 09, 2010 7:31 AM

Hi,

 

 

From your description , I understand that your mouse cursor disappeared as long as it is in the Outlook window.

 

I recommend you check this setting:

 

Mouse Properties in the Control Panel. Uncheck  "Hide Pointer While Typing" option

 

Also you should check add-ins.

 

 

Sincerely,

 

Harry 

 

 

• Marked as answer by Harry YuanModerator Thursday, December 09, 2010 7:31 AM

"Hide Pointer While Typing" fixed it for me using Windows 7 x64, Outlook 2010 x64.  Thank you!!

I also have the issue where the cursor in Outlook 2010 disappears and I have applied the fix you recommend without effect. Office 2007 did not have this issue. Outlook operates correctly using keystrokes and the mouse click works on selected windows. It is strictly a visibility issue and happens even when no next is being typed.

Oddly enough, after 10 minutes or so the cursor comes back.

Thank you so much for the solution !! , but why i don't think that the right thing to solve this problem from Micro$oft.  ha ha

Hi all.  After putting up with this for months, I finally came across a solution that works for me.  First, I determined that the issue was related to an add-in in Microsoft Outlook 2010. I did this by starting Outlook in "Safe Mode." Do this by simply holding the CTRL key while clicking on the Outlook icon.  If your cursor is visible when you do this, then an add-in is the culprit.

To view the add-ins, open Outlook, click on "File" then "Options" then "Trust Center."  At the bottom of the page, see "Manage: (COM Add-Ins)" and click "Go."  I had intended to go through each checked item in the list, restart Outlook then see if my cursor re-appears.  In my case, the offending item was the very first item I unchecked which was "iTunes Outlook Addin."  I unchecked that, restarted Outlook and my cursor reappeared as it should. What the hell does that iTunes add-in do, anyway?

Jim Fisher

Florence, AL



 

• Proposed as answer by jdb_neolane Wednesday, October 17, 2012 12:00 PM

Hi all.  After putting up with this for months, I finally came across a solution that works for me.  First, I determined that the issue was related to an add-in in Microsoft Outlook 2010. I did this by starting Outlook in "Safe Mode." Do this by simply holding the CTRL key while clicking on the Outlook icon.  If your cursor is visible when you do this, then an add-in is the culprit.

To view the add-ins, open Outlook, click on "File" then "Options" then "Trust Center."  At the bottom of the page, see "Manage: (COM Add-Ins)" and click "Go."  I had intended to go through each checked item in the list, restart Outlook then see if my cursor re-appears.  In my case, the offending item was the very first item I unchecked which was "iTunes Outlook Addin."  I unchecked that, restarted Outlook and my cursor reappeared as it should. What the hell does that iTunes add-in do, anyway?

Jim Fisher

Florence, AL



 

• Proposed as answer by jdb_neolane Wednesday, October 17, 2012 12:00 PM

Jim-  I believe the iTunes Ouytlook plugin is for people who sync their calendar, contacts and email via iTunes sync rather than via an Exchange, Hotmail or other online service.

Once I read your reply, I am now pretty sure I have only had this problem on my computers that also have iTunes installed.  Good catch.

FWIW, closing and reopening Outlook solves the problem for me.

For me this seems to happen when using the document preview function.  Specifically when viewing a preview of a PPT document the mouse usually dissappears until I restart Outlook.

For me, it started happening just recently (I have had 2010 MS Office since 2010) and only in Outlook with the cursor jumping around and moving things...arrrrrggghhh..

I went into Control Panel and the mouse did not have the box checked regarding disappearing as typing, so then I went to Outlook; File; Options; Ad-Ins and just started unchecking (not easy w/o a mouse) boxes.  The Mouse pointer came back after restarting Outlook.

MS should get this fixed.  I almost went back to my old appointment/address book program.

Sparky.

Did not work for me.

Closing and reopening did not work for me, nor did I have an issue with iTunes (which I don't use).  What worked for me?  Not sure, just started unchecking add-ins and something worked.

"Hide Pointer While Typing" fixed it for me using Windows 7 x64, Outlook 2010 x64.  Thank you!!

I just tried your solution, I didn't even realize that feature was in Windows 7, let's see if it works.

Thanks Regardless!

I have the same problem with the mouse cursor disappearing in Outlook 2010 on Windows 7 (Version 6.1.7601). I have managed to isolate the issue to when I do a preview of PowerPoint documents. After the preview is closed the cursor disappears within all Outlook windows (mail, calendar, etc). Flipping between windows a few times and sometimes doing another preview brings the cursor back again. Any ideas?

The one that that worked for me was disabling the Microsoft Exchange addin.

I had the same problem in Outlook 2007 this morning.  I tried changing mouse options as noted in the other posts, but a simple closing and restarting Outlook did the trick.

This helped but I had to restart outlook too.  Thank you!

I have the same problem with 2010 and have applied the fix.  Unfortunately it's only temporary and eventually reverts back to disappearing.  When I go back into the settings the hide pointer box is still unchecked so I'm not sure what the next step is.

Ran into this issue with Outlook 2010 and installing Lync 2013.  We did have the older office communicator 2010, I disabled that plugin and the mouse pointer returned.

Good luck.

I just had the same problem. It happened after I ran "compact" on my archive PST file over night and when I came back to work, I clicked on closing the Advanced properties of the data file and at that moment the mouse visibility changed to "not visible" over any Outlook windows, although its functionality was 100% (only I had no idea where I was clicking to indeed). Cost me a missed online meeting as I couldn't find the phone number/meeting ID on time!

I think the problem is that Outlook became busy fetching e-mails etc (as it doesn't do that whilst compacting or in advanced options apparently) and within that time, although it was interacting, it lost the capability to display the mouse pointer.

Now I would really appreciate, if Microsoft could fix this!

Try this:

Click on the outlook windows to activate it.
Disconnect your mouse from your pc and reconnect it.

It worked for me. Am using enterprise edition with same issue and after un-checking the box, it showed back.