Ms office 2010 crash

Hi.,

Whenever tried to modify the selected file app get crashes, not able to save in latest version.

if saved on 97-2003 format cells are getting losed.  but no find menu appears to fix the cells issue.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    EXCEL.EXE
  Application Version:    14.0.7143.5000
  Application Timestamp:    54b577f6
  Fault Module Name:    hpz3rw71.dll
  Fault Module Version:    0.3.7071.0
  Fault Module Timestamp:    4a5bd9f4
  Exception Code:    c0000005
  Exception Offset:    00049f7b
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:   &nbs

March 11th, 2015 3:09am

Hi,

Does this happens to all workbooks, or certain? Have you made any changes on the computer prior to the issue?

A lot of things can cause Office applications to crash, the most common one is third party add-ins. Therefore, let's first try in safe mode and see if issue persists. This will help to determine whether the issue was caused by any conflicting add-ins:

Press Win + R and type "excel.exe /safe" in the blank box, then press Enter.

Also, please make sure to install any available updates. It's always a good idea to keep current with updates.

Regards,

Ethan Hua
TechNet Community Support

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March 12th, 2015 2:56am

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