I've also had sae error message, "something went wrong while downloading your template", and have sense first installation.  I have tried repairing and completely uninstalling/re-installing to no avail.  I have been able to download templates from microsoft directly but I cannot download new templates or open already downloaded templates from word/excel/acess/powerpoint homescreen.  Strange this thread is only mention of the problem i've been able to find thus far.

I am having the same issue. My 2008R2 RDS server had Office 2010 installed. I uninstalled first office 2010 then did an install of office pro 2013.  PowerPoint, Excel, Publisher and Word all give the same message. Firewal is off on the rds server. Looked at the our webfilters are not reporting blocking.

• Edited by The Y Friday, March 01, 2013 8:30 PM

I am having the same issue. My 2008R2 RDS server had Office 2010 installed. I uninstalled first office 2010 then did an install of office pro 2013.  PowerPoint, Excel, Publisher and Word all give the same message. Firewal is off on the rds server. Looked at the our webfilters are not reporting blocking.

• Edited by The Y Friday, March 01, 2013 8:30 PM

I am having the same issue. My 2008R2 RDS server had Office 2010 installed. I uninstalled first office 2010 then did an install of office pro 2013.  PowerPoint, Excel, Publisher and Word all give the same message. Firewal is off on the rds server. Looked at the our webfilters are not reporting blocking.

• Edited by The Y Friday, March 01, 2013 8:30 PM

I am having the same issue. My 2008R2 RDS server had Office 2010 installed. I uninstalled first office 2010 then did an install of office pro 2013.  PowerPoint, Excel, Publisher and Word all give the same message. Firewal is off on the rds server. Looked at the our webfilters are not reporting blocking.

• Edited by The Y Friday, March 01, 2013 8:30 PM

Same problem here as well!

• Edited by TSG Tech Tuesday, March 19, 2013 2:19 PM

• Edited by TSG Tech Tuesday, March 19, 2013 2:19 PM

• Edited by TSG Tech Tuesday, March 19, 2013 2:19 PM

• Edited by TSG Tech Tuesday, March 19, 2013 2:19 PM

Same problem for me as well, and strangely there is very little documentation on the net on the issue.

I used to have Office 2010, then i upgraded to the customer preview edition of 2013.  However i found the search limitation on the customer preview release of Outlook a big problem, and subsequently uninstalled and went back to 2010.

The search and download of ready made templates worked fine for the customer preview version/installation.

However once the release version of the 2013 came the Outlook problem was fixed and i then upgraded my 2010 to 2013. However from that day i have been unable to download.

Is there any proven steps on correcting this problem?  This thread has many reporting the problem but seems like a resolution is yet to be found.

A solution to get around the Templates problem is to :

1) Go to this MS site and download the template you need http://office.microsoft.com/en-us/templates/?CTT=97

2) Save it to your local computer Word 2013 or whatever program office program Templates folder, if you don't have a specific one you can use the default (i'll just tell about word 2013 here) C:\Program Files (x86)\Microsoft Office\Office15\1033\QuickStyles (i'm running win7 64 bit os)

3) In Word 2013 -> File -> Options -> Save -> In 'Default personal templates location' -> Type in your Templates folder location (ending with a backslash) -> Click OK.

4) Now when you go to File -> New -> You will see a 'Personal' Tab next to the 'Featured' tab -> Click on it and you can use the new template that you just downloaded.

5) That is it, ready for you to use.

Regards,

Same goes here!

I just installed my Technet copy of Office 2013. Whenever I try to use a ready template, I get a error - "something went wrong while downloading your template". same message in word, excel, powerpoint. pl help

Hey Microsoft, how about a fix instead of a workaround. Better yet, how about not making software with errors like this in the first place.

Update: I followed the "workaround" listed here and found that the template does not exist on the Office site. Of course, THAT might explain the download error. Maybe some idiot at Microsoft removed the templates from their servers, but NOT from the software!

• Edited by ogman Monday, December 09, 2013 1:23 AM

Hey Microsoft, how about a fix instead of a workaround. Better yet, how about not making software with errors like this in the first place.

Update: I followed the "workaround" listed here and found that the template does not exist on the Office site. Of course, THAT might explain the download error. Maybe some idiot at Microsoft removed the templates from their servers, but NOT from the software!

• Edited by ogman Monday, December 09, 2013 1:23 AM

Hey Microsoft, how about a fix instead of a workaround. Better yet, how about not making software with errors like this in the first place.

Update: I followed the "workaround" listed here and found that the template does not exist on the Office site. Of course, THAT might explain the download error. Maybe some idiot at Microsoft removed the templates from their servers, but NOT from the software!

• Edited by ogman Monday, December 09, 2013 1:23 AM

Hey Microsoft, how about a fix instead of a workaround. Better yet, how about not making software with errors like this in the first place.

Update: I followed the "workaround" listed here and found that the template does not exist on the Office site. Of course, THAT might explain the download error. Maybe some idiot at Microsoft removed the templates from their servers, but NOT from the software!

• Edited by ogman Monday, December 09, 2013 1:23 AM

We use Watchguard firewalls at work, so I monitored my traffic when I tried to download an Excel template from within Office 2013.

The firewall showed that it was blocking my traffic to 213.199.149.22 using TCP port 80 (IP resolves to office.vo.msecnd.net) and was blocked because I was trying to download a Windows CAB archive.

I put a firewall exception on our HTTP policy to excempt *.msecnd.net and the firewall allowed the downloads through directly from within the Office applications.

I hope you can adapt this to your own setups.

• Proposed as answer by Mr. Cynical Tuesday, October 21, 2014 10:17 PM

We use Watchguard firewalls at work, so I monitored my traffic when I tried to download an Excel template from within Office 2013.

The firewall showed that it was blocking my traffic to 213.199.149.22 using TCP port 80 (IP resolves to office.vo.msecnd.net) and was blocked because I was trying to download a Windows CAB archive.

I put a firewall exception on our HTTP policy to excempt *.msecnd.net and the firewall allowed the downloads through directly from within the Office applications.

I hope you can adapt this to your own setups.

• Proposed as answer by Mr. Cynical Tuesday, October 21, 2014 10:17 PM

We use Watchguard firewalls at work, so I monitored my traffic when I tried to download an Excel template from within Office 2013.

The firewall showed that it was blocking my traffic to 213.199.149.22 using TCP port 80 (IP resolves to office.vo.msecnd.net) and was blocked because I was trying to download a Windows CAB archive.

I put a firewall exception on our HTTP policy to excempt *.msecnd.net and the firewall allowed the downloads through directly from within the Office applications.

I hope you can adapt this to your own setups.

• Proposed as answer by Mr. Cynical Tuesday, October 21, 2014 10:17 PM

We use Watchguard firewalls at work, so I monitored my traffic when I tried to download an Excel template from within Office 2013.

The firewall showed that it was blocking my traffic to 213.199.149.22 using TCP port 80 (IP resolves to office.vo.msecnd.net) and was blocked because I was trying to download a Windows CAB archive.

I put a firewall exception on our HTTP policy to excempt *.msecnd.net and the firewall allowed the downloads through directly from within the Office applications.

I hope you can adapt this to your own setups.

• Proposed as answer by Mr. Cynical Tuesday, October 21, 2014 10:17 PM

• Proposed as answer by itsmurf Friday, August 22, 2014 12:37 PM

• Proposed as answer by itsmurf Friday, August 22, 2014 12:37 PM

• Proposed as answer by itsmurf Friday, August 22, 2014 12:37 PM

• Proposed as answer by itsmurf Friday, August 22, 2014 12:37 PM

I had both Visio Professional 2013 and the 2013 reader installed.

After uninstalling the reader I could download templates.

• Proposed as answer by Ivan Duchateau Friday, May 22, 2015 1:24 PM

I had both Visio Professional 2013 and the 2013 reader installed.

After uninstalling the reader I could download templates.

• Proposed as answer by Ivan Duchateau Friday, May 22, 2015 1:24 PM

I had both Visio Professional 2013 and the 2013 reader installed.

After uninstalling the reader I could download templates.

• Proposed as answer by Ivan Duchateau Friday, May 22, 2015 1:24 PM

I had both Visio Professional 2013 and the 2013 reader installed.

After uninstalling the reader I could download templates.

.....what?

Why does this work?

Confirmed, uninstalling Visio Viewer 2013 allowed both Word 2013 and Excel 2013 to download templates.  This worked on two computers that both had Office 2013 Standard and Visio 2013 Standard installed and I have little doubt that it will fix the rest of the computers in our office as well.  Much thanks for the "fix".

• Edited by joe.s3 Tuesday, August 26, 2014 1:14 PM

.....what?

Why does this work?

Confirmed, uninstalling Visio Viewer 2013 allowed both Word 2013 and Excel 2013 to download templates.  This worked on two computers that both had Office 2013 Standard and Visio 2013 Standard installed and I have little doubt that it will fix the rest of the computers in our office as well.  Much thanks for the "fix".

• Edited by joe.s3 Tuesday, August 26, 2014 1:14 PM

.....what?

Why does this work?

Confirmed, uninstalling Visio Viewer 2013 allowed both Word 2013 and Excel 2013 to download templates.  This worked on two computers that both had Office 2013 Standard and Visio 2013 Standard installed and I have little doubt that it will fix the rest of the computers in our office as well.  Much thanks for the "fix".

• Edited by joe.s3 Tuesday, August 26, 2014 1:14 PM

.....what?

Why does this work?

Confirmed, uninstalling Visio Viewer 2013 allowed both Word 2013 and Excel 2013 to download templates.  This worked on two computers that both had Office 2013 Standard and Visio 2013 Standard installed and I have little doubt that it will fix the rest of the computers in our office as well.  Much thanks for the "fix".

• Edited by joe.s3 Tuesday, August 26, 2014 1:14 PM

• Edited by johnquinncanada Thursday, November 06, 2014 9:21 PM

• Edited by johnquinncanada Thursday, November 06, 2014 9:21 PM

• Edited by johnquinncanada Thursday, November 06, 2014 9:21 PM

• Edited by johnquinncanada Thursday, November 06, 2014 9:21 PM

Same issue here with Office Professional Plus 2013, repairing does not help.

Microsoft, please reply with a solid resolution!

Try checking these links:

https://technet.microsoft.com/en-us/library/dd637820(v=ws.10).aspx

https://technet.microsoft.com/en-us/library/dd637832(v=ws.10).aspx

I've enabled BranchCache content Retrieval and BranchCache Hosted Cache Server for all profiles and the templates mostly load (except perhaps the ones that are unavailable).

Thanks for posting this!  Yes, this worked and downloading templates right after I uninstalled the Visio Viewer. 

Thanks for posting this!  Yes, this worked and downloading templates right after I uninstalled the Visio Viewer. 

• Proposed as answer by Dasak 10 hours 25 minutes ago
• Unproposed as answer by Dasak 10 hours 25 minutes ago

Thanks for posting this!  Yes, this worked and downloading templates right after I uninstalled the Visio Viewer. 

• Proposed as answer by Dasak Tuesday, April 07, 2015 9:02 PM
• Unproposed as answer by Dasak Tuesday, April 07, 2015 9:02 PM

Thanks for posting this!  Yes, this worked and downloading templates right after I uninstalled the Visio Viewer. 

• Proposed as answer by Dasak Tuesday, April 07, 2015 9:02 PM
• Unproposed as answer by Dasak Tuesday, April 07, 2015 9:02 PM

Thanks for posting this!  Yes, this worked and downloading templates right after I uninstalled the Visio Viewer. 

• Proposed as answer by Dasak Tuesday, April 07, 2015 9:02 PM
• Unproposed as answer by Dasak Tuesday, April 07, 2015 9:02 PM

I think I found the source of the issue. Office 2013 programs want to associate an account. Really it's referencing or looking for an Office 365 account or a standard Microsoft account for it's one drive.

So there are two solutions I found, either login with a Microsoft account or sign out of all accounts, either will work.

We  had users with this issue, and found out that the firewall was somehow blocking the template from being downloaded. Still trying to figure out where the template is being downloaded from, but to resolve the issue for now, the fix is this:

Log into the firewall as an admin on the computer that you want to download the template on. Then try downloading the template. This worked for us at two different locations.