I find OUTLOOK mail to be a nightmare to use. It is obvious from the comments that people make about the features that Microsoft needs to make some changes, yet they just seem to refuse to do so. WHY?  The position of the delete option is as all say a nightmare. I have trouble copying an email, rather than moving it to a folder, and I could not find out how to forward an email. 

I have trouble copying an email, rather than moving it to a folder, and I could not find out how to forward an email. 

Hi,

Thanks for your question. Could you please let me know the version number of your Outlook client? What's the challenge with the "Delete" option?

To copy an email in Outlook client, just select the specific email message in Outlook, then use CTRL+C and CTRL+V keyboard shortcuts for copying and pasting.

Please note that in Outlook, the drag and drop behavior is to always move the item, not copy (unless the source is a public location such as a Public Folder or SharePoint List.)

To forward an email, double click the email from the message list, then click "Forward" button from the ribbon.

Hope this helps. Please feel free to let me know if you need further assistance.

Regards,

Ethan Hua
TechNet Community Support

Are you using Outlook on the desktop?

Assuming Outlook on the desktop, to add to Ethan's comments, you can right click and drag this will bring up dialog with move/copy options. Ctrl+Drag is copy.