Hi,

In my company if a user prints an email their name appears at the top of the page. I have one new user who, when she prints an email the attached appears rather than her name. Does anybody know why this might be?

Regards

Paul

Hi,

In order to resolve the issue more efficiently, I'd like to clarify the following questions:

Does this issue only happen when printing an email message?

Does it display correctly when viewing emails in Inbox? If so, please try starting Outlook in safe mode and then printing an email to see the result. In this way, we can determine if this issue is caused by any problematic add-in.

Does this issue happen with all users or just a certain one?

Did you make any changes to your Exchange server recently? The attached looks like the X500 address which is stored in the legacyExchangeDN attribute in Active Directory.

Thanks,

Steve Fan
TechNet Community Support