A client of mine recently purchased, downloaded and installed MS Office 2013 Home and Business. The installation didn't work correctly from the first use. He opened Outlook the first time to have it crash repeatedly. As well as all the other corresponding MS Office 2013 software. Upon uninstalling the new MS Office 2013 software his Outlook .pst was corrupted and crashed Outlook repeatedly. After many hours of uninstalling, deleting and reinstalling his old MS Office software several times. I was able to get the .pst functioning again. Since then the computer has crashed several times, takes forever to login and runs slow as hell. He clearly needs further work done on his Windows profile and more then likely a full backup, format and reinstall of everything.
He is looking at hours worth of work that was all caused by the corrupted install. I know this because I did a full system diagnostic and printed out all the results earlier in the day when I was onsite for his yearly system check. He called the MS Office Sale and Tech support and they bounced him around between the store and customer service.
My question at this point is; does he have any recourse with Microsoft for the repair of this issue? At one point on the phone with customer service they to my client to "bring the machine into the MS store", is that a viable option?
I appreciate any and all help with this issue as Im not sure how to advise my client any further...
Thank you!!