New users are not showing up in the GAL on Outlook clients. If I switch to the All Users address list, the new users do show up. They also do show up via OWA. Downloading the address book in Outlook generates the following error: "0x8004010F. The operation failed. An object cannot be found." Also, FYI, we just migrated from Exchange 2003 that was part of Small Business Server to Exchange 2010. Thanks in advance for any assistance!

I believe you are using Web base distribution method for generate OAB. You can also generate OAB in EMC. Error message when Outlook synchronizes an offline address book with Exchange Server 2007 and Exchange Server 2010: "0x8004010F" http://technet.microsoft.com/en-us/library/cc411331(EXCHG.80).aspx http://support.microsoft.com/kb/939765 http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/b12fb4e6-9da2-450e-b994-0b90eb5252bc I will also suggest you to post this question in SBS forum as SBS has some other feature.Anil MCC 2011,ITIL V3,MCSA 2003,MCTS 2010, My Blog : http://messagingschool.wordpress.com

hi, check your database properties and client tab for OAB assignment to database. if not assign it to database. then update your OAB and download it at the client side from outlook. regards, Mumin CICEK | www.cozumpark.com | Please click Vote As Helpful if it is helpful for you and Propose as Answer!!!

Hi, From the problem description, I understand that new created users are not displayed in the OAB on the Outlook client. However, the new user could show up in the OWA. So the issue could be related to the OAB. Firstly, we need to check whether the users have been set the msExchHideFromAddressLists = 1. If so, please change it to the 0. Firstly, I suggest that you could run the following command in the Exchange Management Shell on your OAB generation server: Set-EventLogLevel “MSExchangeSA\OAL Generator” -Level “Expert” Then run the following command to update the offline address book: Update-OfflineAddressBook -identity “Your Offline Address Book Name” Finally, verify whether the Event ID 9107 has been recorded in the application logging file or not. Thx, James Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Any update? Thx, James Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Are the outlook users working in offline mode? Regards, Sree

James... unfortunately I have been swamped with other projects and haven't had the opportunity to try any of these fixes. I will hopefully delve into this over the weekend and report back. Sree... we are using Outlook in Cached Exchange Mode. Thanks.

Hi, How is everything going? If there is anything unclear or any inquires towards the issue. Please drop me a note! Thx, James Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Quick Check. Can you confirm whether the email address mentioned in the AD object and the Primary email address are same? If not it wont apear in GAL. I experienced this. Please check this as well