running word 2010 and word 2003 in citrix environment.  when right click print a word document it opens word 2003 and a popup to enter "Normal Password" appears.  What is the normal password?

Word itself does not issue such a dialog; it must be coming from an AddIn.   I know nothing of Citrix so am not sure what effect it might have, but does this happen when you open Word documents normally, or only when you print them? Does it happen when you go to print a document you already have open? Does it happen if you start Word in safe mode (right click, then press and hold Ctrl while clicking "print" and waiting, then reply yes to the prompt)?  

Hi Mike,

As Tony said, Word itself does not issue such a dialog, for this situation, we suggest you try to contact the critix administrator in your company.

Hi,

did you already verify your permissions for accessing the (local or remote) printer?

Hi Mike,

How is everything going on?

Hi,  I'm marking the reply as answer as there has been no update for a coupl

Hi,
I had the same trouble (Office 2007, Sharepoint 2010).
I think the cause of this problem is corrupted Word template (Normal.dot).
I deleted the Normal.dot and the problem was solved.

Hi,
I had the same trouble (Office 2007, Sharepoint 2010).
I think the cause of this problem is corrupted Word template (Normal.dot).
I deleted the Normal.dot and the problem was solved.

Word 2007 does not use a normal.dot template, so it could indeed be the source of the problem.