My company is currently using the Midsize Business version of Office 365 and as such we have a few shared mailboxes that various staff can access. <o:p></o:p>

We have assigned licensed users to have full access rights to these mailboxes and the mailboxes are automatically pulled down to their outlook, which is great.<o:p></o:p>

However, when this shared mailbox receives a new email, Outlook doesn't display an alert/notification (whereas the personal, licensed account does). Is there a way to change this? <o:p></o:p>

Ideally we don't want to forward the email to user's personal mailboxes because we want to keep them in the shared mailbox.

<o:p>I see that in 2011 a similar question was asked but I wondered if there had been any progress on this? Or at least someway to enable similar functionality?</o:p>

Thanks,<o:p></o:p>

Hi,

By design, Outlook doesn't display the new message notifications for shared mailboxes, and I haven't heard any news about changing this feature so far.

If you want a have a look on the new emails frequently, Add the inbox of the Additional mailbox to your favourites folder, the new email count will help you in indicating there is new mail for shared mailbox.

Regards,

Melon Chen
TechNet Community Support

Why not put through a request to your development team for this availability then?

This has been an ongoing request and asked question for YEARS, and would benefit millions of users.

The fact that this option is not available is quite baffling to say the least.

Regards,

Shane.