Hi All,

Running Exchange 2013 and Outlook 2013.

So it looks like I am having a problem with OAB.  When I run outlook in OWA or in Cached mode the address book is perfect.  When Outlook is in cached mode I am not seeing the right people.

When I run the command get-mailbox joe smo | FL

The offlineaddressbook field is empty.

So I took a look in the database section -> client settings and the proper offline address book is there.  When I try a test E-mail AutoConfiguration in outlook, everything looks good there too.

Any idea what is wrong here?

Thanks.

Hello

when start download full addressbook from client not have error message?

Hi,

It can be an issue related to the Outlook profile. Create a new profile and see if it makes some difference

Hi,

There is no error message when the OAB is downloaded.

A new profile doesn't make a difference.

Any other ideas?

Hi,

Since the OAB works fine in Outlook online mode and OWA, there is no problem with the setting on server side. Outlook cache mode use the local OAB file to provide offline access to directory information from the global address list (GAL). By default, the *.oab files are located in subfolders in the following Outlook folders.

Path: \Users\<username>\AppData\Local\Microsoft\Outlook\Offline Address Books

This oab file could be corrupted, please delete this file then restart outlook to check this problem.

Best Regards.

Hi,

Strangely enough the issue had to do with the address lists of the OAB.  Once I created a new address list and associated to the OAB everything worked properly.

Thanks All.

• Marked as answer by toolbox 15 hours 28 minutes ago