Hi All,

Presently we are using Genuine Microsoft Outlook 2013 version in our Client Systems. The version Number is (15.0.4667.1000) MSO (15.0.4675.1002).   

Please note that when we try to send emails with multiple address Group the Outlook is Crashing time to time and Restarting Automatically

Also note that the outlook 2013 crash is happening after completing composing of the email and pressing the send button and due to the crash all text typed in the email are lost completely and unable to recover the text.

Also please find below the logs created in the application tab during the crash

Log Name:      Application
Source:        Application Error
Date:          04/01/15 13:05:31
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4667.1000, time stamp: 0x543d3698
Faulting module name: mspst32.dll, version: 15.0.4667.1000, time stamp: 0x543d3208
Exception code: 0xc0000005
Fault offset: 0x00029327
Faulting process id: 0x1a48
Faulting application start time: 0x01d027ec8bd09d6f
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\mspst32.dll
Report Id: 11a6f642-93e0-11e4-85e2-f8bc1268ba4d

Log Name:      Application
Source:        Windows Error Reporting
Date:          04/01/15 13:05:37
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      
Description:
Fault bucket 636652381, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 15.0.4667.1000
P3: 543d3698
P4: mspst32.dll
P5: 15.0.4667.1000
P6: 543d3208
P7: c0000005
P8: 00029327
P9: 
P10: 

 

I kindly request you all give us your valuable advise/solution to resolve this Issue.

Best Regards,

Jesim

Dear All,

I kindly request you to please provide me a solution for the issue mentioned below regarding Office 2013. 

Presently we are using Genuine Microsoft Outlook 2013 version in our Client Systems. The version Number is (15.0.4667.1000) MSO (15.0.4675.1002).   

Awaiting for your kind support on the below issue.

Regards,

Please note that when we try to send emails with multiple address Group the Outlook is Crashing time to time and Restarting Automatically

Also note that the outlook 2013 crash is happening after completing composing of the email and pressing the send button and due to the crash all text typed in the email are lost completely and unable to recover the text.

Also please find below the logs created in the application tab during the crash

Log Name:      Application
Source:        Application Error
Date:          04/01/15 13:05:31
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4667.1000, time stamp: 0x543d3698
Faulting module name: mspst32.dll, version: 15.0.4667.1000, time stamp: 0x543d3208
Exception code: 0xc0000005
Fault offset: 0x00029327
Faulting process id: 0x1a48
Faulting application start time: 0x01d027ec8bd09d6f
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\mspst32.dll
Report Id: 11a6f642-93e0-11e4-85e2-f8bc1268ba4d

Log Name:      Application
Source:        Windows Error Reporting
Date:          04/01/15 13:05:37
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      
Description:
Fault bucket 636652381, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 15.0.4667.1000
P3: 543d3698
P4: mspst32.dll
P5: 15.0.4667.1000
P6: 543d3208
P7: c0000005
P8: 00029327
P9: 
P10: 

 

I kindly request you all give us your valuable advise/solution to resolve this Issue.

Best Regards,

Jesim

You havn't found the solution in 7 months?