Dear MS Team,

I upgraded the Ms-Office 2010 to Ms-Office 2013. Now issue is that my inbox and sent items emails are not getting stored in PST.

Kindly help me out for the same.

Regards

Mayur Bakaraniya

9904275241

First check if the option to save a copy of the sent messages in the Sent Items folder is enabled in Outlook.

a.       In Outlook, click on the File tab.

b.      Click on Options, and then click on Mail.

c.       Under Save messages, enable the option Save copies of messages in the Sent Items folder.

Also check the account settings for the IMAP account and check if the sent messages are being saved in the correct PST file. Refer this article for more information:

http://office.microsoft.com/en-in/outlook-help/change-where-sent-e-mail-messages-are-saved-HA010164216.aspx

Hi,

I would suggest the same as Usman did, but if the issue persists, please let me know what type of account it is in your scenario.

Regards,

Melon Chen
TechNet Community Su

Dear MS Team,

I upgraded the Ms-Office 2010 to Ms-Office 2013. Now issue is that my inbox and sent items emails are not getting stored in PST.

Kindly help me out for the same.

Regards

Mayur Bakaraniya

9904275241

Check settings to save items for all messages or else follow instruction given by Joby and create a new profile to set settings to default.