OWA encountered web browsing error
Hello- We have a hosted OWA service that generally works wonderfully. Users this year are experiencing errors, especially when they try to reply or attempt to make a new email message. (Error details below). I first thought it was a single user, so I uninstalled/reinstalled S/MIME, checked java, disabled script debugging, removed her signature and used the basic theme...the problem continued where the message "Outlook Web Access has encountered a web browsing error" would intermittently appear when clicking on the To or Reply buttons. Clicking close on the message will make the error go away and no functionality is lost/just an annoyance.We then found that most users on two different hardware platforms, all using Internet Explorer 8 on Vista have the same exact issue intermittently. Firefox doesn't seem to have this issue. The problem occurs whether they are on or offsite. I'd appreciate any possibly solutions (or known bug notifications).
Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Tablet PC 2.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET CLR 1.1.4322; InfoPath.2; MS-RTC LM 8; DV Staff)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:
Exception Details
-----------------
Date: Tue Oct 6 09:09:35 CDT 2009
Message: 'parentElement' is null or not an object
Url: https://webmail.k12.sd.us/owa/?ae=Folder&t=IPF.Note&a=
Line: 1
Call Stack
----------
anonymous()
-----------------------
function anonymous()
{
return (parentElement.offsetWidth - 31)
}
-----------------------
Dump Event
----------
recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
srcElement = null
screenX = 606
screenY = 0
srcUrn =
origin =
boundElements = [object]
clientX = 352
clientY = -189
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = 'parentElement' is null or not an object
errorUrl = https://webmail.k12.sd.us/owa/?ae=Folder&t=IPF.Note&a=
errorLine = 1
errorCharacter = 1
errorCode = 0
December 11th, 2009 11:59pm
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December 12th, 2009 10:42pm
Hi,This seems to be the known issue. You can try to install the below hotfix to fix this issue:http://support.microsoft.com/default.aspx/kb/911829Or you can go into Options tab in OWA- clicked on the E-mail security S/MIME update, then check this issue.ThanksAllen
December 15th, 2009 9:24am